Privacy Policies

Web Hosting Terms


Modern Host Terms of Service
These Terms of Service (the 'Agreement') are an agreement between you - the user of our hosting and related services (collectively, the 'Services'), and Modern Host, in association with LiquidNet US LLC, a US company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., a UK company headquartered in London, UK. All billing and hosting services are rendered by LiquidNet US LLC and LiquidNet Ltd. (billing operations will be handled here). Legal details about the two companies can be found in the 'Customer Service Contact Details' section of this document.

For the sake of brevity, Modern Host, LiquidNet US LLC and LiquidNet Ltd. will be referred to as 'We', 'Us', 'Our' and 'Service Provider' in this document.

--------------------------------------------------
As a Customer of our Services, you need to be aware that, when signing up for an account with us, you accept and agree to abide by our Web Hosting Terms of Service (this document) and our Acceptable Use Policy (AUP). The Order Form completion of the Service represents the electronic signing of these two documents.

As a Customer of our Services, you understand and agree also that it is beyond our power to restrict any public access to the data that you position on our servers and guarantee the security of your files. In this respect, you accept that it is your obligation to protect all the information that you make available to the wide internet public through our web hosting network and assume all responsibility for unveiling online personal data that could be abused.

--------------------------------------------------

Entire Agreement; Service Agreement

Hosting Services

Service Activation and Continuance Timescales

Free Domain Name Promotion

Service Expiration and Renewal

Customer Responsibilities

No Unlawful of Prohibited Use

E-Commerce Customer Websites

Third Party Dealings

Cancellation, Refunds & Chargebacks

News Releases

Torturous Conduct

Force Majeure Circumstances

Service Provision; Warranties and Representations

Service Discontinuance

Complaints Procedure

Customer Service Contact Details

Revisions

Assignment

Termination

ENTIRE AGREEMENT; SERVICE AGREEMENT

These Web Hosting Terms of Service, together with our Acceptable Use Policy and the Domain Name Registration Agreement, constitute the whole act of convention between You - the Customer, and Us, the Service Provider. Service Provider shall provide its Services to You under the Terms and Conditions explicated in this Service Agreement. The Agreement is intended to clarify all aspects, rules and provisions of the business relationship between You - the Customer, and Service Provider. It is also intended to keep the integrity of this relationship and protect both parties from liability. This Service Agreement will be enforced, if/when necessary, in order to be guaranteed the speed, power, performance, and reliability of our services.

In the event that a court of competent jurisdiction declares any of the Agreement's provisions invalid, unenforceable, or void, the remaining provisions will entirely preserve their validity. Customer's side of the Agreement can be presented by any of the following parties: an individual over 18 years of age; a legal entity, such as a corporation, a limited liability company, etc. If a person represents the Customer, for some reason, he/or she must be legally authorized to act on his behalf, thus accepting, executing and delivering the Agreement.

This agreement shall be interpreted in consistence with the laws of the State of Florida, US, and shall serve to the benefit of the parties hereto and their respective heirs, executors, administrators, successors and assigns. back to top

HOSTING SERVICES

A web hosting service is a type of Internet service that offers individuals and organizations/companies the resources to host their own web sites and store information, images, video, and other content accessible via the World Wide Web. A Storage Service Provider (SSP) is a company that provides computer storage space and related management services. SSPs offer also periodic backup and archiving.

The Service Provider offers only web hosting services, not data storage services. A web hosting service consists of the following:

SERVICE FEATURES

Disk Space - We use a clustered storage technology. This means that the storage resources of a hosting plan purchased from us are not confined to a single server, but are distributed between multiple machines. This way optimal performance is guaranteed and higher server stability. It also ensures that you will be able to avail of all the storage quota that has been assigned to your particular account. Additional disk space is available as an upgrade option. Payment is accepted only in advance per year. Contact sales for more information.

Traffic - Each hosting plan includes prepaid monthly traffic in Megabytes. This traffic quota is shared between all sites hosted in a single account. In case that a hosting account exceeds its allowed traffic quota, it will be suspended until the beginning of next month when the quota will refresh automatically. Additional traffic is available as upgrade. Contact sales for more information.

Hosted Domains - the Service Provider's hosting plans include domain hosting. Each hosting plan allows a particular number of domains that can be hosted.

Domain Registration/Transfer - available at regular or a discounted price (depending on the chosen TLD) with the purchasing of a web hosting account. Each account can host a maximum of one discounted domain name. Domain registrations are final and are not subject to refund. More information regarding domain names can be found further in this TOS (Terms of Service), in our Domain Name Registration Agreement and in the Domain Name Dispute Resolution Policy.

E-mail accounts - different number of e-mail accounts are available for setup with each web hosting plan.

MySQL/PostgreSQL Database(s) - MySQL databases are included in all web hosting plans. Additional databases are available as upgrade. PostgreSQL databases can be either included or optional. Contact sales for more information.

Database Storage - Each hosting account offers unlimited MySQL database storage. However, accounts with very large single databases can affect the overall server performance. Thus, it's recommended that each database is kept under 200 MB in size. For accounts with databases over 500 MB in size, the Service Provider may request that the number of total database usage be reduced to ensure proper performance or may terminate the account, with or without notice.

IP Address - the Service Provider's hosting accounts do not include dedicated IP addresses, unless listed in plan features. Dedicated IP addresses can be purchased at any time as an upgrade to the web hosting service provided by the Service Provieder. Dedicated IP addresses are purchased for a period of at least one year and are non-transferable to other web hosting providers. Contact sales for more information.

NB: Please note that according to IANA - the entity that coordinates the global pool of IPs, newly requested dedicated IP addresses must be used within 7 days of their allocation. So, if you request a dedicated IP address from your Control Panel and do not assign it to a host within 7 days of the allocation date, then the IP address will be taken back to the global pool of IPs. If so, you will need to re-request the IP address from the Dedicated IP Addresses section of your Control Panel.

NB: Due to IANA limitations for the Australian network space, dedicated IP address will not be available with a web hosting account which is ordered in the Australian data center.

SSH - In case your hosting account does not include SSH, please contact sales department for more information on how to obtain it. Payment is accepted only in advance per year.

ID Protection - This service ensures that your private contact information will not be visible in the domain's WHOIS details. Optional for all hosting plans, but available only with certain TLDs, supporting this option.

Detailed information about all features included in our web hosting packages is available on our web hosting plan pages.

INSTALLATION AND TROUBLESHOOTING

Each customer will be able to take advantage of our Installation & Troubleshooting service upgrade. It allows users to get one-time expert assistance from our technical support team or system administrators for a period of 1 hour. The Installation & Troubleshooting is intended for:

- Hacked sites cleaning and restoration service
If you find your website hacked or reported to be infected you can rely on our help getting this fixed for you. This service included a backup of the current content, cleaning and/or restoring broken files from original script installation or restore from a previous copy.

- Script, theme, plugin installation service
If you need any software installation, theme/template or even plugin installation that you do not wish to deal with, we can do it for you. We will backup the current site (if any) and complete the desired installation for you.

- Scripts troubleshooting and debugging services
In case you have an issue with a software that you are unable to handle, we can do the troubleshooting and fix it for you.

- Manual files, database or emails transfers between hosting accounts using our services. If you want to move a site or few over to another account we can handle the migration for you hassle free.

The Installation & Troubleshooting will not apply in the following cases:

- Our installation service covers only fresh installations (no upgrades). We will not perform custom work or upgrade to a recent version on an already existing scripts.
- The service will not include any configuration of the scripts beyond their installation. After the scripts are being activated and operational any further tweaking and setup is done by the client.
- We will only provide installation and troubleshooting if the hosting is provided by us on our Linux Based Servers. We do not provide the service for any Windows, Linux and MAC servers which are not powered and managed by us.
- We don-t provide any warranties and will not be held responsible for any data loss or any script, theme, plugin not operating as intended.

"UNLIMITED" USAGE POLICIES AND DEFINITIONS

The term “UNLIMITED” is used to describe the amount of resources in the web hosting plans provided by the Service Provider, which is not set to a predefined limit value (for example - unlimited bandwidth, unlimited disk space, unlimited emails or other unlimited resources). By not setting limits on key resources, we are able to offer our customers a simple, consistent pricing scheme as their websites demand more and more resources. As a result, a typical website may experience periods of great popularity and a resulting increased storage need without experiencing any associated increase in hosting charges.

In all cases, when a service is listed as “Unlimited“, it is intended for normal web hosting usage only - all activities, which may result in excessive resource usage inconsistent with regular usage patterns, are prohibited.

Our Unlimited service offers are not designed to allow a single user to influence the overall server performance. The Service Provider will make every effort to provide its customers with additional resources whenever possible, including the relocation of a customer's hosting account to a newer, faster server. However, if the resource usage reaches a level where it may influence the overall server performance in a negative way, the Service Provider reserves the right to take corrective actions. Such actions may include disconnection or discontinuance of any and of all offered services, removal or deletion of customers' websites, website content, electronic mail, or termination of a customer's account according to the Service Provider's sole and absolute discretion.

SERVICE PAYMENTS AND RECURRING CONTRACTS

When signing up for an account with the Service Provider, the Customer agrees to pay for the period of one year (365 days) and abide by our Order Verification Policy. Our Sales Department will strictly scrutinize each account order and carefully processes each payment in order to ensure that no fraudulent user can take advantage of our web hosting system. In cases of PayPal and American Express credit card payments, a 12-month recurring billing cycle will apply for customer convenience. In case that a customer wants to cancel their recurring contract, they can do so from the Recurring Manager section of their Web Hosting Control Panel.

The Service Provider will charge customers with fees based on the fee structure of our web hosting system at the time of the sign-up process. The Service Provider reserves the right to introduce price changes to the packages when needed. This means that the current price list at our web store may differ from the pricing of your web hosting account.

Each customer of ours will be able to take advantage of the package he/she has purchased at the introductory price levels, and with one and the same set of features in the course of the whole contract period. The Service Provider reserves the right to introduce certain changes to the packages (in the form of complementary services) to the benefit of the customers.

When you pay for a web hosting plan with a domain via credit card or PayPal, a 12-month recurring billing subscription will be created automatically for your convenience, for which you will get a notification from the payment processor. All automatic payments go through exactly 7 days before the due date so as to avoid any downtime to your websites if there is a problem with the credit card/PayPal account.

We'll send you a reminder of the due payment at least 24 hours before the automatic charge takes place.

You can cancel the subscription at any time from your Control Panel -> My Account -> Recurring, or directly through PayPal - if it's a PayPal account subscription.

SERVICE GUARANTEES

The Service Provider guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:

Server Hardware Breakdown;

User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, the Service Provider is not responsible for the downtime);

Failure due to software that is not explicitly supported by the Service Provider. If a hardware crash provoked by the customer consequently occurs, the Service Provider is beyond the control and responsibility for the resulting downtime.

For more information, please read our Service Level Guarantees.

ACCOUNT/DATA BACKUP

Our backup service is provided as a courtesy to you and therefore, the Service Provider will be in no way held responsible for the files stored in your account. You, as a customer, agree to take full responsibility for all the files in your account and to maintain an appropriate backup of the data stored on our servers. We will back up the files located in the /www folder of your account, as well as the databases you have created. Backups are only kept for a period of 7 days. After this period, a backup cannot be restored.

General Backup: The default available backup disk storage space for each customer is 10 GB. User accounts with content over 10 GB cannot be (partially or entirely) backed up. Additional space for backup purposes is available under our Upgrade section in the Control Panel. We provide backup services only to accounts with disk space usage below the purchased backup quota limit. For example, if the purchased data backup quota amounts to 20 GB, we will back up your files as long as your account's disk usage does not exceed the 20 GB quota limit. As soon as this 20 GB quota limit has been reached - the backup script will no longer back up any of your files.

Database Backup: Our database backup script WILL NOT back up databases, which contain more than 256 tables. Databases bigger than that take too much time and use too much of the server's resources to be backed up.

SOCIAL MEDIA LOGIN

In order to facilitate access to the Control Panel for your account with us, you can set up Social Media Login, i.e. - logging in with a social media account of your choice in lie of logging in with your username and password.

This is a voluntary process and requires you to provide us with your social media details, which will then be stored in our system and used just and only for associating your social media profile with your hosting account.

At any moment you can remove all social media details from our system using the bucket icon next to them. Otherwise, they will be retained in our system until your account is terminated.

In order to learn more about how we process your data, you can see our Privacy Policy.

back to top

SERVICE ACTIVATION AND CONTINUANCE TIMESCALE

30-DAY FREE TRIAL

All our web hosting plans include a 30-day free trial option, which can be enabled as soon as a given Customer has created an account. Only new Customers can take advantage of this possibility. The free trial period itself will expire 30 days after activation.

During the free trial period, the account will operate with several limitations, which may differ based on the chosen package. More information on the subject will be sent to the Customer on the free trial period's start date. After the trial period ends, the Customer will no longer have access to the Service unless they complete their purchase.

All customer's data will be kept for up to 30 days after the end of the free trial period. In case that the customer does not complete the order procedure within that period, the data will be deleted from our servers.

At any given time during the free trial period, the Customer may convert their free account into a standard paid account by clicking the “Complete Order” button in the Web Hosting Control Panel.

SERVICE ACTIVATION

For newly signed up clients - the services are activated immediately after our Sales Department gets in touch with the customer over the phone to verify the payment details (this is required due to the high fraud activity spreading online, and in order to be prevented fraudulent orders). The payment verification procedure is obligatory and if we fail to approve a transaction within 48 hours of the payment submission, the funds will be credited back to the payer and the order will be cancelled.

For existing customers - the services for existing customers, including upgrade services and renewals, are activated immediately after our Sales Department receives the according service payment.

CONTINUANCE TIMESCALES

Shared Web Hosting Accounts - all newly-created shared hosting accounts with the Service Provider are valid for 1 year. They can be regularly renewed for another year that is added to the official expiration date of the account. All account upgrades purchased from the Web Hosting Control Panel are valid and are to be functional till the final expiration date of the respective web hosting account.

Domain Name Registration/Transfer - the Service Provider offers for registration/transfer all TLDs (Top-Level Domains) displayed in the table below. The TLDs can be purchased either together with a shared hosting account (at regular or PROMOTIONAL price) or separately as an upgrade from the Web Hosting Control Panel (all TLDs - at NON-PROMOTIONAL prices). The table below displays the minimum and maximum registration period, as well as the annual NON-PROMOTIONAL price of each TLD:

tld min/max period of registration @ min period price
.academy 1-10 years @ $29.49 per year
.ae 1-5 years @ $39.00 per year
.agency 1-10 years @ $19.99 per year
.asia 1-10 years @ $16.50 per year
.at 1 years @ $15.50 per year
.bargains 1-10 years @ $28.99 per year
.be 1 years @ $9.95 per year
.biz 1-10 years @ $15.50 per year
.business 1-10 years @ $10.00 per year
.ca 1-10 years @ $18.00 per year
.cafe 1-10 years @ $29.49 per year
.capital 1-10 years @ $44.99 per year
.cc 1-10 years @ $23.00 per year
.center 1-10 years @ $19.99 per year
.ch 1 years @ $15.00 per year
.cheap 1-10 years @ $28.99 per year
.church 1-10 years @ $28.50 per year
.club 1-10 years @ $16.00 per year
.cn 1-10 years @ $15.00 per year
.co 1-5 years @ $28.00 per year
.co.il 1 years @ $30.50 per year
.co.nz 1-10 years @ $20.50 per year
.co.uk 1-10 years @ $8.50 per year
.co.za 1 years @ $15.00 per year
.coach 1-10 years @ $44.99 per year
.codes 1-10 years @ $44.99 per year
.com 1-10 years @ $12.50 per year
.com.au 1-5 years @ $13.50 per year
.com.cn 1-10 years @ $15.00 per year
.com.mx 1-5 years @ $51.00 per year
.com.tw 1-10 years @ $34.00 per year
.company 1-10 years @ $10.00 per year
.computer 1-10 years @ $28.50 per year
.consulting 1-10 years @ $29.49 per year
.cool 1-10 years @ $29.49 per year
.coupons 1-10 years @ $44.49 per year
.de 1 years @ $10.00 per year
.deals 1-10 years @ $28.00 per year
.digital 1-10 years @ $28.50 per year
.dk 1-3,5 years @ $27.00 per year
.education 1-10 years @ $18.50 per year
.email 1-10 years @ $19.50 per year
.engineering 1-10 years @ $44.99 per year
.enterprises 1-10 years @ $29.49 per year
.es 1-5 years @ $10.95 per year
.estate 1-10 years @ $29.49 per year
.eu 1-10 years @ $9.00 per year
.events 1-10 years @ $29.49 per year
.expert 1-10 years @ $44.99 per year
.express 1-10 years @ $29.49 per year
.family 1-10 years @ $21.00 per year
.farm 1-10 years @ $29.49 per year
.fi 1-5 years @ $16.00 per year
.fitness 1-10 years @ $29.49 per year
.forsale 1-10 years @ $29.49 per year
.foundation 1-10 years @ $29.49 per year
.fr 1 years @ $11.00 per year
.fun 1-10 years @ $20.00 per year
.fyi 1-10 years @ $19.99 per year
.games 1-10 years @ $17.00 per year
.gr 2 years @ $28.00 per year
.group 1-10 years @ $13.49 per year
.guru 1-10 years @ $28.00 per year
.host 1-10 years @ $73.00 per year
.ie 1-10 years @ $21.50 per year
.in 1-10 years @ $13.00 per year
.info 1-10 years @ $16.00 per year
.international 1-10 years @ $19.99 per year
.irish 1-10 years @ $15.49 per year
.it 1 years @ $10.50 per year
.jp 1 years @ $38.00 per year
.land 1-10 years @ $29.49 per year
.life 1-10 years @ $29.49 per year
.ltd 1-10 years @ $19.99 per year
.marketing 1-10 years @ $29.49 per year
.me 1-10 years @ $17.50 per year
.me.uk 1-10 years @ $8.50 per year
.media 1-10 years @ $29.49 per year
.mobi 1-10 years @ $22.00 per year
.money 1-10 years @ $29.49 per year
.mx 1-5 years @ $51.00 per year
.name 1-10 years @ $12.00 per year
.net 1-10 years @ $14.50 per year
.net.au 1-5 years @ $14.50 per year
.net.cn 1-10 years @ $15.00 per year
.net.nz 1-10 years @ $20.50 per year
.network 1-10 years @ $19.50 per year
.news 1-10 years @ $21.00 per year
.ninja 1-10 years @ $17.50 per year
.nl 1 years @ $10.95 per year
.no 1 years @ $13.50 per year
.nu 1-10 years @ $18.00 per year
.online 1-10 years @ $33.00 per year
.org 1-10 years @ $14.50 per year
.org.au 1-5 years @ $18.50 per year
.org.cn 1-10 years @ $15.00 per year
.org.nz 1-10 years @ $20.50 per year
.org.uk 1-10 years @ $8.50 per year
.partners 1-10 years @ $44.99 per year
.party 1-10 years @ $29.00 per year
.ph 1-2,5,10 years @ $70.00 per year
.photography 1-10 years @ $19.99 per year
.photos 1-10 years @ $19.99 per year
.pl 1-3 years @ $28.00 per year
.plus 1-10 years @ $29.49 per year
.press 1-10 years @ $61.00 per year
.pro 1-10 years @ $18.00 per year
.productions 1-10 years @ $29.49 per year
.properties 1-10 years @ $29.49 per year
.pt 1,3,5 years @ $18.00 per year
.qa 1-5 years @ $18.00 per year
.recipes 1-10 years @ $44.49 per year
.rentals 1-10 years @ $29.49 per year
.repair 1-10 years @ $29.49 per year
.rocks 1-10 years @ $13.49 per year
.run 1-10 years @ $18.50 per year
.sale 1-10 years @ $29.49 per year
.school 1-10 years @ $29.49 per year
.se 1-10 years @ $18.50 per year
.services 1-10 years @ $27.50 per year
.site 1-10 years @ $25.00 per year
.social 1-10 years @ $29.49 per year
.software 1-10 years @ $28.50 per year
.solutions 1-10 years @ $18.50 per year
.space 1-10 years @ $19.50 per year
.store 1-10 years @ $49.00 per year
.support 1-10 years @ $19.99 per year
.systems 1-10 years @ $19.50 per year
.team 1-10 years @ $29.49 per year
.tech 1-10 years @ $44.00 per year
.technology 1-10 years @ $19.50 per year
.today 1-10 years @ $19.99 per year
.top 1-10 years @ $14.00 per year
.tv 1-10 years @ $35.50 per year
.tw 1-10 years @ $34.00 per year
.uk 1-10 years @ $8.50 per year
.us 1-10 years @ $9.95 per year
.website 1-10 years @ $19.00 per year
.wine 1-10 years @ $44.99 per year
.works 1-10 years @ $28.99 per year
.world 1-10 years @ $28.99 per year
.ws 1-10 years @ $28.00 per year
.xyz 1-10 years @ $12.00 per year
.zone 1-10 years @ $29.49 per year

back to top

FREE DOMAIN NAME PROMOTION

The Service Provider occasionally runs promotions offering FREE domain names to customers signing up for a new web hosting account. This special offer is valid only with our PROMOTIONAL TLDs. However, in case that the money-back guarantee option is used, the domain name must be paid ($9.95 per year per domain name). The domain name owner will have access to a domain management account, and will be able to transfer the domain name to another registrar.

back to top

SERVICE EXPIRATION AND RENEWAL

HOSTING SERVICE

The hosting service is active for one year (365 days). After the expiration of that period, the account will be automatically suspended and will remain suspended until the Customer renews it by paying its annual subscription fee. In case that the Customer does not renew his/her hosting account, it will remain BLOCKED. The account data will be kept for two months, after that it will be permanently deleted.

E-mail notifications regarding each account's expiration are dispatched twice - 14 days and 7 days prior to the expiration date of the account. In order to receive the notifications, the Customer must provide a valid e-mail address. The Service Provider ensures that the e-mails are sent and takes no responsibility for e-mails that are not delivered due to problems with the recipient's e-mail address.


DOMAIN NAMES

Domain names are valid for the number of years of their registration (domain names can be registered for the period of 1 to 10 years, depending on their TLD - top-level domain name - extension). After an expiration of a domain name several stages follow regarding its renewal.

The domain name Redemption Grace Period (RGP) is a registry level period that starts about 30 days after the domain name's expiration date. During this period the domain name is kept on hold by the Registrar before it gets deleted. The domain registrant is allowed to retrieve the domain name from deletion, but this process costs additional redemption fee. The RGP fee depends on the given TLD and on the registrar through which it is registered as follows:

Registrar TLD RGP fee
LiquidNet .com, .net, .org, .info, .biz $90.00
LogicBoxes .us, .in, .cc, .tv $90.00
EURid .eu $20.00
eNom .com, .net, .org, .info, .biz, .co, .asia, .ca, .name, .mobi,
.tw, .com.tw, .org.tw, .idv.tw, .pro, .me $270.00

The RGP period extends the time available for renewing domain names. However, any web site or e-mail services associated with the domain name will stop working and the domains that enter a redemption period may be removed from the zone files (the list of domain names currently in the global DNS).

After the Redemption Grace Period (or the renewal period – if RGP is not applicable) has passed, domain name(s) enter the so called ERGP (Extended Redemption Grace Period). During the first 120 days of the period in which the domain name is appointed to its ERGP period you are allowed to redeem the domain name and take ownership once again if you pay the fee for redeeming the domain name with all registration fees. When the 120 period lapses and you have not redeemed the domain name, the domain name will be considered deserted and you would have no further rights over the domain name registration.

At that point domain name(s) can be: provided to third parties; the Service Provider may choose to auction the domain name(s); the Service Provider may return them in the public registration pool. All of these actions can be carried out at any time and without your consent.

After the redemption period of an expired domain name is finished, comes the Pending Delete Period- a registry level period of up to 5 days during which no one is allowed to renew the domain name and it cannot be newly registered because it's still not returned to the public pool of domain names.

Released by Registry Period - the domain name is sent back into the public pool of domain names and is newly available for registration.

Customers are advised to renew their domain registrations before their domain names are placed into redemption. When a domain name transits in redemption period, we are not able any more to prevent its zone files from being removed from the DNS system, and the customer's web site and any associated services will stop working.

During a domain name's redemption period, we can assist the customer in retrieving his/her domain name from deletion only if the domain name was registered with us. The customer will need to pay a REDEMPTION FEE (see the table above for more information) for the domain registration renewal (the redemption fee is imposed by our Registrar). If the domain name was registered with another registrar, the customer needs to contact that registrar for more information regarding its retrieving.


back to top

CUSTOMER RESPONSIBILITIES

ACCOUNT REGISTRATION AND MANAGEMENT

In consideration of their use of the Service, customers agree to:

Provide true, accurate, current and complete information about themselves as prompted by the registration form of the Service. Maintain and promptly update their registration data to keep it true, accurate, current and complete. If the customer provides any information that is untrue, inaccurate, not current or incomplete, or the Service Provider has reasonable grounds (at its sole discretion) to suspect that such information is untrue, inaccurate, not current or incomplete, the Service Provider has the right to suspend or terminate the customer's account and refuse any and all current or future use of the Service (or any portion thereof). If untrue details are used in order to avoid VAT the customer can be held responsible by the respective national tax collecting agency.

Wheb introducing any changes to their contact details, customers are obliged to notify the Service Provider in the course of 10 business days after the changes become valid. The introduction of changes should be done online through the customers' Web Hosting Control Panel, not via e-mail. This requirement is also in force for the Service Provider, i.e. customers will be always aware of any contact information changes that the company places within its website. This way, flawless communication between both sides is guaranteed.

Customers will receive a password and account designation upon completing of the registration process of the Service. Customers are responsible for keeping the confidentiality of their passwords and accounts, and are fully responsible for all activities that occur under that password or account. Customers agree to: a) immediately notify the Service Provider about any unauthorized use of their password or account or any other breach of security; b) ensure that they safely exit (log out from) their account at the end of each session. The Service Provider cannot and will not be liable for any loss or damage of account information arising from Customer's failure to comply with this provision.

If a hosting account is registered with details different than those of the person who paid for the account, and in the case of any dispute, the Service Provider will take the side of the person who paid for the account and shall not provide access to any other person, since - a hosting account owner is and will be considered to be the credit card /PayPal account holder.

If the hosting account owner deceased prior to the expiration of his/her account the Service Provider will require death certificate or any other legal document that can provide an official evidence for that fact. Those who supply that information will be held legally responsible if the information is false or incorrect. Once such documents are obtained, the Service Provider will be the sole arbiter in assessing whether the documents are authentic or not. A record of the obtained documents will be kept until the expiration of the hosting account.

ACCOUNT USAGE

CPU usage (or usage of the Central Processing Unit(s) of the web server the customer's account is hosted on) - The CPU usage is subject to some regulations. Each hosting account can use up to 10% of the CPU power for no longer than 180 seconds at any given time, and/or the percentage given per 24 hours in the features configuration of the Customer's plan. The Service Provider's web hosting plans include the following CPU quotas (per 24 hours).
Web Hosting Plan Name CPU Limit
The 60 5%
The 100 6%
The 160 7%

The Service Provider strongly recommends that customers be very judicious when using the CPU power for their accounts. We reserve the right to block files or scripts that excessively use CPU. We may suspend also the Customer account in the case of registered impact on other accounts on the server or disturbance caused to its functioning. If we do block or suspend an account, then its owner will be notified of the situation and given an explanation, and/or offered to upgrade to a dedicated or a semi-dedicated web hosting solution

Emails
Users are not allowed to:
send more than 1500 emails per day / 150 emails per hour per hosting account (each email can be sent to a maximum of 50 recipients, as each unique recipient will be counted as one message sent);
send more than 300 emails per day / 50 emails per hour per mailbox;
If you consistently or abruptly exceed these limits, they can be lowered permanently to as low as 10 emails per day / 10 emails per hour and/or SMTP could be disabled until the issue is fixed.
If you need to send more emails per day / hour than the specified limits, you can open a support ticket so that your case can be reviewed.
send more than 1500 emails a day using a mailing list (or 1 email to 1500 subscribers, respectively).

Repeat violations of the limits listed above can result in IP restrictions or, in extreme cases, denial of email service.

By default, each email account is entitled to 10 GB of storage space. You can modify or remove the storage quota for email accounts trough the Web Hosting Control Panel. Keep in mind that all active email accounts under a hosting account must not exceed 40 GB in size. Only the Enterprise plan has an email storage quota of 60 GB. Each email account can host up to 200.000 stored messages.

Several specific limitations apply to the Domain Manager plan-included email service such as a maximum of 250 outbound emails per day/25 emails per hour.

Your can see the specific disk storage quota allocation and the number of emails allowed in the Account Usage table in the Web Hosting Control Panel.

You can manage as many mailboxes as you need under one account as long as you do not interfere with the other users on the server. However, if there are more than 3000 mailboxes in a given hosting account, its owner can cause high server load by just modifying a password or changing an alias.

If a particular mailbox simultaneously accommodates multiple emails and its owner often often executes changes like the ones mentioned above, then we'll be forced to disable that account and ask the respective client to migrate to a more resource-rich type of a hosting environment where mailbox modification operations cannot lead to server performance issues.

File Quota - There is no file quota limit for any one of our web hosting packages. You are allowed to have an unlimited number of files in your hosting account.

Disk Space & Traffic - the Service Provider offers generous amounts of disk space and network bandwidth. Customers must not allow other websites or hosting servers to link to files stored in their hosting accounts, and thus steal network traffic. In order to escape unjust distribution of the resources, as well as possible sharing of illegal content, Customers are not allowed to use their hosting accounts as a remote storage server only or solely for the purpose of sharing (un)archived images, programs or sound files. At least 80% of all files and/or total megabytes used (including MP3, WAV, RA, GIF, JPG, ZIP, RAR, but not limited to these file types) in each hosting account must be a part of actual, active website(s) content, i.e. all content files must have corresponding HTML or PHP files that link to them. Audio, graphics and/or video files must be under 25% of the current web hosting disk usage and must never exceed 50 GB in size. Furthermore, such media files may amount to no more than 50% of the customer's total monthly traffic usage. Upon request, each Customer must be able to prove that a given file is a constituent part of an actual page and not only stored on the server within 24 hours of the request. If the client fails to react within 24 hours after the request and does not remove the file/files in question, or if the apportioned traffic quota continues to be used for such purposes - the Provider reserves the right to suspend the account and/or to remove the aforesaid content from the server. In such cases, refunds are not applicable and the money-back guarantee is no longer valid..

MySQL usage - each database hosted in our system can be used only by the user who created it. Another user, whose account is hosted on the same or on another server, cannot use the database created in the first-mentioned customer account. The MySQL database has a limit of 45,000 queries per hour. If you have reached 45,000 queries per a given hour, you will not be able to make any more queries. In the next hour you will have access to the database again and the counter will be reset. You can make a maximum of 15 simultaneous connections to a MySQL database.

RAM quota - each account is allowed to use up to 2 GB RAM.

PHP processes - each account is allowed up to 100 concurrent PHP processes.

Access and error logs - The access and error logs for all client's hosts in one account should not exceed 500 MB in total.

"UNLIMITED" USAGE POLICIES AND DEFINITIONS

The term “UNLIMITED” is used to describe the amount of resources in the web hosting plans provided by the Service Provider, which is not set to a predefined limit value (for example - unlimited bandwidth, unlimited disk space, unlimited emails or other unlimited resources). By not setting limits on key resources, we are able to offer our customers a simple, consistent pricing scheme as their websites demand more and more resources. As a result, a typical website may experience periods of great popularity and a resulting increased storage need without experiencing any associated increase in hosting charges.

In all cases, when a service is listed as “Unlimited“, it is intended for normal web hosting usage only - all activities, which may result in excessive resource usage inconsistent with regular usage patterns, are prohibited.

Our Unlimited service offers are not designed to allow a single user to influence the overall server performance. The Service Provider will make every effort to provide its customers with additional resources whenever possible, including the relocation of a customer's hosting account to a newer, faster server. However, if the resource usage reaches a level where it may influence the overall server performance in a negative way, the Service Provider reserves the right to take corrective actions. Such actions may include disconnection or discontinuance of any and of all offered services, removal or deletion of customers' websites, website content, electronic mail, or termination of a customer's account according to the Service Provider's sole and absolute discretion.

SERVER USAGE & HOSTED CONTENT

Server content MUST comply with the parameters stated in this TOS and our AUP (Acceptable Use Policy). Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. If any of the Service Provider's Services are used for the illegal purpose of SPAM or UCE, then they will be terminated instantaneously. The Service Provider expressly bans the use of any of the Service Provider's hardware or software hosted on a Service Provider's server for trying to illegally access another hosted machine or network. For more detailed information regarding all prohibited uses of our server network, please closely review next chapter of these Terms and our AUP (Acceptable Use Policy). If you still have inquiries over the matter, feel free to contact a Service Provider Service representative.
We offer free themes with each hosting account, which customers can use for their sites. The images used in the featured sliders, the logo images and background photos are provided to demonstrate the theme only. They are not part of the theme and can't be used in the customers' live site.

Using If your website has been hacked/ infected with malicious content, we reserve the right to access your hosting account and delete the corrupted files. In this case, there will be no need for your account to be suspended. This way, your website(s) will be brought back to their normal state and you will be able to continue using our service.

Using the Service Provider temporary URL is not defined as a bandwidth stealing. However customers should not rely on the Service Provider's temporary URL as a basic URL. Traffic processing there is not recommendable. The Service Provider cannot and will not be held responsible for changing it afterwards. Customers are advised to use it temporarily and redirect their traffic to their own domains.

back to top

NO UNLAWFUL OR PROHIBITED USE

As a condition for customer use of the Service Provider's Services, You - the Customer, agree that you will not use the Service Provider's Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices, and/or our Acceptable Use Policy (AUP). The Service Provider servers can be used explicitly and only for legal purposes, and each attempt for taking indecent advantage of the servers, inconsistent with the rules, will be immediately counteracted.

You also agree, that you will not use the Services in a manner that:
Is illegal, or promotes or encourages illegal activity such as ponzi schemes;
Promotes, encourages or engages in child pornography or the exploitation of children;
Promotes, encourages or engages in terrorism, violence against people, animals, or property;
Promotes, encourages or engages in any spam or other unsolicited bulk email, or computer or network hacking or cracking;
Participates or promotes the transmission of copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets;
Violates the Ryan Haight Online Pharmacy Consumer Protection Act of 2008 or similar legislation, or promotes, encourages or engages in the sale or distribution of prescription medication without a valid prescription;
Violates the Fight Online Sex Trafficking Act of 2017 or similar legislation, or promotes or facilitates prostitution and/or sex trafficking;
Infringes on the intellectual property rights of another User or any other person or entity;
Violates the privacy or publicity rights of another Customer or any other person or entity, or breaches any duty of confidentiality that You owe to another Customer or any other person or entity;
Interferes with the operation of the Service Provider's Services;
Contains or installs any viruses, worms, bugs, Trojan horses or other code, files or programs designed to, or capable of, disrupting, damaging or limiting the functionality of any software or hardware; or
Contains false or deceptive language, or unsubstantiated or comparative claims, regarding the Service Provider's Services.


The Service Provider servers CANNOT be used for the propagation, distribution, housing, processing, storing, or handling in any way of lewd, obscene, adult or pornographic material, or any other material which is considered impermissible by the company's Terms of Service (this document) and Acceptable Use Policy (AUP). Customers may not attempt to gain unauthorized access to any of the Service Provider's Services, other accounts, computer systems or networks connected to any of the Service Provider's Services, through hacking, password mining or other means. Customers may not obtain or attempt to obtain any materials or information through any means not intentionally made available by the Service Provider's Services.

Customers are solely responsible for the content of their messages. Using the Service Provider's Services in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or other) is prohibited.

The Service Provider's management will thoroughly scrutinize all received orders and decide, at their own discretion, which of them do not comply with the officially stated requirements for use of the company servers. The Service Provider reserves the right to refuse service to unlawful parties. The Service Provider reserves the right at all times to disclose any information, as the Service Provider deems necessary, to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, at the sole discretion of the Service Provider.



back to top

E-COMMERCE CUSTOMER WEBSITES

When buying an allocated space on the Service Provider's servers for the purpose of creating online stores or related e-commerce activities websites, customers agree to be fully responsible for the development, operation and maintenance of their web sites, online stores and e-commerce activities within that websites. The Customer is the only one in charge of approving, processing and filling clients' orders and taking care of clients' requests or complaints. The Customer is also the only one in charge of the payment or satisfaction of any and all taxes related to his/her web site and online store. The Customer bears the responsibility for ensuring the security and confidentiality of any customer data (including, without limitation, customer credit card numbers) that he/she may receive in connection with his/her web site or online store. Each customer is in charge of all products and services, as well as all contents and materials appearing online on his/her e-commerce website, including:
the accuracy and relevance of Customer Content, and content and material showcased in the Customer store or on its products;
certainty that the Customer Content and content and materials appearing in the Customer store or on its products do not violate or infringe upon the rights of any person;
certainty that the Customer Content and the content and materials appearing in the Customer store or on its products are not calumnitous or somehow illegal.

Each Customer guarantees to the Service Provider that he/she owns the right to use the Customer Content and its material, including all text, graphics, sound, music, video, programming, scripts and applets. Each Customer warrants to the Service Provider that the use, reproduction, propagation and transmission of the Customer Content and any information and materials contained inside do not, and will not:

infringe or abuse any copyright, patent, trademark, trade secret or any other proprietary right of a third party;
break any criminal law or manifest false advertising, unfair competition, vilification, privacy intrusion; violate a right of publicity or violate any other law or regulation.

Each Customer empowers the Service Provider to reproduce, copy, use and propagate all and any part of the Customer Content for ensuring and operating the Services. The Service Provider is granted the right to estimate, at its own discretion, the extent to which these operations need to be carried out.

back to top

THIRD PARTY DEALINGS

Any dealings with third parties (including advertisers) carried out through the Service Provider's Services, including participation in promotions, payment for goods and services, and/or any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between the Customer and the advertiser or the other third party. The Service Provider shall not be responsible or liable for any part of such dealings or promotions.


back to top

CANCELLATION, REFUND & MONEY-BACK; CHARGEBACKS

CANCELLATION & REFUNDS

the Service Provider's accounts are set up on a prepay basis. Service Provider's customers may decide to cancel their accounts at any time, however they will get a full refund of the service only if the cancellation request is made within 30 days of purchasing of the account, according to our Money Back Guarantee Policy

To cancel an account, the Customer needs to send an e-mail or support ticket to our Sales Department and provide any authentication credentials requested by the Service Provider. Other forms of cancellation requests will not be accepted. Any incentives (free bonuses, etc.) offered to the Customer upon sign-up will be also cancelled.

Domain name registrations/transfers, service upgrades and web hosting plan renewals are treated as non-refundable services (see below) and cannot be cancelled or refunded after being activated upon customer request. The Customer will have the opportunity to transfer his/her domain away to another host.

Late cancellations, as well as accounts cancelled by the Service Provider. due to TOS violations (where the customer has decided not to fix the violation) do not qualify for the 30-day money back guarantee.

All credit requests for VISA, MasterCard, American Express and Discovery payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer's credit/debit card and affect the Customer's credit/debit card balance in accordance with the credit/debit card issuer's terms of service.

All credit requests for PayPal payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer's PayPal account and affect the Customer's PayPal balance in accordance with the PayPal's terms of service.

MONEY BACK GUARANTEE POLICY

The Service Provider offers a 30-day money back guarantee. If you are not satisfied with our hosting services, you can submit a refund request in a trouble ticket opened from your web hosting control panel, or via email sent to billing@duoservers.com, and receive full refund for your hosting plan within 30 days of the purchasing of the account. Please, NOTE that domain name registrations/transfers are non-refundable services (for more information see chapter 10 of this document).

SSL certificate issuance, as a third-party service, is not covered by the 30-day money-back guarantee that the Service Provider provides for its web hosting services. An SSL certificate buyer is eligible for a refund within 7 days of purchase.

All recurring payments, as well as all payments made via a wire transfer, are non-refundable and are not covered by the 30-day money-back guarantee.

NON-REFUNDABLE SERVICES

Non-Refundable Services: all service upgrades, wallet refills and plan renewal services purchased from the Web Hosting Control Panel; all 1-year or multi-year domain registration or transfer services purchased at sign-up or from the Web Hosting Control Panel.

All domain registrations and domain transfers are final, do not include any money-back guarantee and will be subject to a fee that is calculated on the basis of the actual NON-PROMOTIONAL annual price of the purchased domain's TLD, multiplied by the number of years of registration or transfer. Any refund amount credited back to the Customer in accordance with our 30-day money back guarantee will not include the cost of the non-refundable services (if any) that have been purchased with the Customer's web hosting plan upon sign-up (i.e. the Customer will be issued a partial refund on the original transaction if he/she has purchased non-refundable services within the web hosting account). A table containing the annual NON-PROMOTIONAL prices of all domain names offered by the Service Provider is located in section 3 of this legal document.

CHARGEBACKS

Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed with the Service Provider will be subject to full investigation.

When signing up for a web hosting account with the Service Provider, customers agree to the conditions explicated in our Acceptable Use Policy (AUP) and the Web Hosting Terms of Service (this document). Thus, the Service Provider, as well as our authorized retailers (PayPal, WorldPay, 2CheckOut), will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, but is trying now to refute.

If/When a chargeback report is received, the first step of the Service Provider's team will be to try to contact the user. Meanwhile, the user account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and decision has been taken for according action.

If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with our authorized retailers and the account will be re-activated.

If the user has sent a chargeback request based on groundless argumentation (to our own judgment and these Web Hosting Terms of Service), then a dispute will be started with our authorized retailers in which the Web Hosting Terms of Service (this document) and the Acceptable Use Policy of the Service Provider will serve as proof of the Customer's agreement. The retailers then, taking into consideration all provisions in these legal documents, will decide whether the Customer has had sufficient grounds for the chargeback or the Service Provider has the right to a reverse payment.

In case that the chargeback originates from a fraudulent user and no reverse payment procedure can be activated, the respective hosting account will remain suspended and a $30 USD fee will be charged to the Customer (in order to cover the fees imposed on Modern Host by its authorized retailers for the claimed unauthorized transaction).


back to top

NEWS RELEASES

Certain sections of the Service Provider's news releases may contain forward-looking statements projecting future events, such as new software incorporations, updates, promotions, hosting introductions, etc. It is possible that these statements may deviate from the actual circumstances, since they are treated as intentions and express expectations and approximate plans of action regarding the relevant forthcoming events.

Forward Looking Statements can be recognized by the availability of indicative words such as "believes", “anticipates," "plans," "may," "hopes," "can," "will," "expects," "is designed to," "with the intent," "potential", etc. However, their availability is not a prerequisite for a forward-looking statement to be treated as such.


back to top

TORTUROUS CONDUCT

Any way of indecent treatment towards a Service Provider's employee will be considered as totally inappropriate and unacceptable. Each Customer is expected to communicate in an utterly polite and professional manner with the Service Provider's employees regarding any request for help or consultation, or any other reason for contacting the Service Provider's team via e-mail, chat, phone or through our Ticket Desk Support System. Each Customer is expected to avoid any form of emotional outburst or inappropriate language, or any other attempt to be undermined the importance of good ethics in communication and human relations. Any act of close nature, or other type of offensive, abusive, disrespectful or condescending behavior - oral, written, or delivered by a second party - to members of the Service Provider's customer care stuff will be interpreted as a breach of this TOS. The Service Provider reserves the right to assess at its sole discretion which behavior is to be considered as a violation of the hereby stated rule and agreement, and to undertake according actions, including refuse refunds to users whose accounts have been suspended for violating this TOS provision.


back to top

FORCE MAJEURE CIRCUMSTANCES

The Service Provider CANNOT and WILL NOT be liable for any failure or delay in doing its professional duties resulting from circumstances beyond its physical control. Such circumstances may represent acts of any governmental body, war, rebellion, sabotage, embargo, fire, flood, strike or other labor disturbances, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware, or inability to obtain raw materials, supplies or power used in or equipment needed for provisioning of the Services.


back to top

SERVICE PROVISION; WARRENTIES AND REPRESENTATIONS

You understand and agree that the Service is provided on an ‘AS-IS' basis without warranties or representations for its offering. The company bears no responsibility for connection problems in cases when customer's hosting with the Service Provider confronts with service interruption issues. The Service Provider assumes no liability for any service failure, or failure to deliver or store any Customer communication or personalization settings.


back to top

SERVICE DISCONTINUANCE

The Service Provider reserves the right to discontinue the delivering of the services and terminate this agreement for a certain period of time or indefinitely, with a prior notice. If the reason for this is Customer's failure to observe these Web Hosting Terms of Service and/or our Acceptable Use Policy, no refund will be issued to the customer for the unused period of his/her annual subscription with the Service Provider. If the Customer has not violated any part of these Web Hosting Terms of Service, the Acceptable Use Police and/or any other related documents (Customer agreements) mentioned hereby - the Customer will receive partial refund covering the period of his/her web hosting subscription with the Service Provider that has not been used.

back to top

COMPLAINTS PROCEDURE

The Service Provider is dedicated to providing the highest levels of customer service round the clock. If you feel dissatisfied with any aspect of our service, you are encouraged to make use of our complaints procedure detailed below.

In order to file a complaint, please send us an email to complaints@duoservers.com, specifying the nature of the problem you are experiencing. Please, provide us with as many details about your particular case as possible. The more we know about the situation, the better, prompt and adequate our resolution will be.

Here are our steps of addressing every single complaint:

1. the Service Provider will confirm receipt of your complaint in writing, notifying you that the complaint will be addressed without delay. The Service Provider reserves the right to refuse to investigate complaints which are apparently frivolous, abusive or offensive.

2. the Service Provider's Customer Care representative will review your situation, search for an appropriate solution and inform you of the timeframe within which a response should be expected.

3. If the the Service Provider's Customer Care representative is not able to resolve your case within the pre-announced period, your complaint will be escalated to a Customer Care manager.

4. If the Service Provider's Customer Care manager also can't provide you with an appropriate solution, then your complaint will be forwarded to the Company Director, who will further investigate the situation and ensure that all necessary measures have been taken. The Company Director will respond in writing within two working days, and reply with a solution within five working days.

5. An alternative complaint submission method is sending a fax to the following number: +1.510.868.6446


back to top

CUSTOMER SERVICE CONTACT DETAILS


Customers can get in touch with our Customer Service via any of the contact options listed below:

1. Open a trouble ticket from the customer Web Hosting Control Panel (section Help Center - > Open New Ticket)

2. Phone or Fax:

US TOLL FREE PHONE: +1-855-211-0932
INTERNATIONAL PHONE: +1-727-546-4678
UK PHONE : +44-20-3695-1294
AU PHONE : +61-2-8417-2372

3. Send us a Letter to:

LiquidNet US LLC
6750 North Andrews Ave
Suite 200
Fort Lauderdale, FL 33309
United States of America

LiquidNet Ltd.
13 Craigleith
7 Kersfield Road
Putney, London SW15 3HN
United Kingdom

back to top

REVISIONS

In order to improve its web hosting and customer care services, the Service Provider reserves the right to revise these terms and conditions at any time without prior notice. Customers are encouraged therefore to review this document periodically.


back to top

ASSIGNMENT

Customers do not have the right to assign this Agreement without the explicit permission of the Service Provider. This Agreement shall be in force and effect to the total benefit of the Customer and the Service Provider, and their successors and permitted assigns.


back to top

TERMINATION

You agree that the Service Provider, at its sole discretion, may terminate your password, account or use of the Service(or any part thereof), and remove and discard any Content within the Service if you violate this Agreement.

Semi-Dedicated Server Terms
These Terms of Service (the 'Agreement') are an agreement between you - the user of our hosting and related services (collectively, the 'Services'), and Modern Host, in association with LiquidNet US LLC, a US company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., a UK company headquartered in London, UK. All billing and hosting services are rendered by LiquidNet US LLC and LiquidNet Ltd. (billing operations will be handled here). Legal details about the two companies can be found in the 'Customer Service Contact Details' section of this document.

For the sake of brevity, Modern Host, LiquidNet US LLC and LiquidNet Ltd. will be referred to as 'We', 'Us', 'Our' and 'Service Provider' in this document.

When signing up for a Semi-Dedicated hosting account with the Service Provider, the Customer agrees to abide by the rules and provisions explicated in these Semi-Dedicated Terms of Service, as well as all the coherent policies (Order Verification Policy, Acceptable Use Policy, etc.) mentioned herein.

The Customer of our Services should also be aware that when signing up for a Semi-Dedicated hosting account with the Service Provider, he/or she agrees to position data on our servers and make it accessible to the wide internet public. In this respect, the Customer understands and agrees that it is beyond the power of the Service Provider to restrict any public access to this data and guarantee the security of the Customer's files. The Customer, therefore, is completely in charge of protecting his/her web content on our servers and should consider carefully each piece of information before uploading it to his/her newly allocated Semi-Dedicated server space. We highly recommend that Customers avoid publishing online personal data that could be abused.

SERVICE AGREEMENT; ENTIRE AGREEMENT

The Service Provider, shall provide its Services to You - the Customer - under the Terms and Conditions explicated in this Service Agreement. The Agreement is intended to keep the integrity of both the Service Provider and the Customer and to protect both parties from liability. This Service Agreement will be enforced to ensure the speed, power, performance, and reliability of our Services.

The Service Agreement, together with the Order Form, the Acceptable Use Policy (AUP), and any other policies or agreements mentioned in this document, constitute the whole act of convention between the Service Provider and the Customer.
SEMI-DEDICATED SERVER HOSTING SERVICES - FEATURES, RULES FOR ACTIVATION AND PAYMENT BASIS
SERVICE FEATURES

Basic Features:
Disk Space - UNLIMITED
Traffic - UNLIMITED
Hosted Domains - UNLIMITED
Domain Registration/Transfer - available at a regular or discounted price (depending on the chosen TLD) at Sign Up, and also (later on) as upgrade from the Customer's Web Hosting Control Panel (at a regular price). Each account can host a maximum of one discounted domain name. Domain registrations are final and are not subject to refund. More information regarding domain names can be found further in this TOS (Terms of Service), in our Domain Name Registration Agreement and in the Domain Name Dispute Resolution Policy.
E-mail accounts - UNLIMITED
MySQL Databases & Database Storage - UNLIMITED
PgSQL Databases & Database Storage - The Semi-Dedicated 1 package has a fixed PgSQL database & database storage quotas – 5 databases and 160 MB database storage. Additional database storage is available as upgrade. Contact sales for pricing.
The Semi-Dedicated 2 package comes with UNLIMITED PgSQL database & database storage quotas.

Optional Features:
IP Address - For many customers IP address is important for starting SSL hosts, that's why we have a dedicated IP addresses featured in both our Semi-Dedicated packages.

NB: Due to IANA limitations for the Australian network space, dedicated IP address will not be available with a Semi-Dedicated package which is ordered in the Australian data center.
SSH - Optional for the Semi-Dedicated 1 package; included in the Semi-Dedicated 2 package.
ID Protection - This service ensures that your private contact information will not be visible in the domain's WHOIS details. Optional with the two Semi-Dedicated packages, but available only with certain TLDs (not all TLD registries support the IDP service).

More comprehensive information about all features included in our Semi-Dedicated hosting services is available on our semi-dedicated hosting pages.
"UNLIMITED" USAGE POLICIES AND DEFINITIONS

The term “UNLIMITED” is used to describe the amount of resources in the hosting plans provided by the Service Provider, which is not set to a predefined limit value (for example - unlimited bandwidth, unlimited disk space, unlimited emails or other unlimited resources). By not setting limits on key resources, we are able to offer our customers a simple, consistent pricing scheme as their websites demand more and more resources. As a result, a typical website may experience periods of great popularity and a resulting increased storage need without experiencing any associated increase in hosting charges.

In all cases, when a service is listed as “Unlimited“, it is intended for normal web hosting usage only - all activities, which may result in excessive resource usage inconsistent with regular usage patterns, are prohibited.

Our Unlimited service offers are not designed to allow a single user to influence the overall server performance. The Service Provider will make every effort to provide its customers with additional resources whenever possible, including the relocation of a customer's hosting account to a newer, faster server. However, if the resource usage reaches a level where it may influence the overall server performance in a negative way, the Service Provider reserves the right to take corrective actions. Such actions may include disconnection or discontinuance of any and of all offered services, removal or deletion of customers' websites, website content, electronic mail, or termination of a customer's account according to the Service Provider's sole and absolute discretion.
INSTALLATION AND TROUBLESHOOTING

Each customer will be able to take advantage of our Installation & Troubleshooting service upgrade. It allows users to get one-time expert assistance from our technical support team or system administrators for a period of 1 hour. The Installation & Troubleshooting is intended for:

Hacked sites cleaning and restoration service
If you find your website hacked or reported to be infected you can rely on our help getting this fixed for you. This service included a backup of the current content, cleaning and/or restoring broken files from original script installation or restore from a previous copy.
Script, theme, plugin installation service
If you need any software installation, theme/template or even plugin installation that you do not wish to deal with, we can do it for you. We will backup the current site (if any) and complete the desired installation for you.
Scripts troubleshooting and debugging services
In case you have an issue with a software that you are unable to handle, we can do the troubleshooting and fix it for you.
Manual files, database or emails transfers between hosting accounts using our services. If you want to move a site or few over to another account we can handle the migration for you hassle free.

The Installation & Troubleshooting will not apply in the following cases:
Our installation service covers only fresh installations (no upgrades). We will not perform custom work or upgrade to a recent version on an already existing scripts.
The service will not include any configuration of the scripts beyond their installation. After the scripts are being activated and operational any further tweaking and setup is done by the client.
We will only provide installation and troubleshooting if the hosting is provided by us on our Linux Based Servers. We do not provide the service for any Windows, Linux and MAC servers which are not powered and managed by us.
We don-t provide any warranties and will not be held responsible for any data loss or any script, theme, plugin not operating as intended.
RULES FOR ACTIVATION; SERVICE PAYMENT

Upon submitting of the online order form, the Customer agrees to abide by our Order Verification Policy and the following provisions:
The payment of the Semi-Dedicated service is set up on a monthly basis. The Customer agrees to pay for the rendered Service in advance for each monthly service term.
Non-Payment of the Service shall result in an inmediate service suspension at the due date of the monthly fee. The data hosted on the Semi-Dedicated server will be kept for one month, after that it will be permanently deleted.
Setup fees and monthly service fees are non-refundable. The Customer agrees to a no-refund policy in advance.
SERVICE GUARANTEES

The Service Provider guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:
Server Hardware Breakdown;
User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, the Service Provider is not responsible for the downtime);
Failure due to software that is not explicitly supported by the Service Provider. If a hardware crash provoked by the Customer consequently happens, the Service Provider is beyond the control and responsibility for the resulting downtime.

For more information, please refer to our Service Level Guarantees.
DATA BACKUP

Data backup is performed on a daily basis. The backup includes all the contents of a client's /www/ folder, as well as all databases.

Important: The available space for a Customer's backup is 50 GB of disk storage. User accounts with content over 50 GB cannot be (partially or entirely) backed up.
SERVICE ACTIVATION AND CONTINUANCE TIMESCALES
30-DAY FREE TRIAL

All our semi-dedicated servers include a 30-day free trial option, which can be enabled as soon as a given Customer has created an account. Only new Customers can take advantage of this possibility. The free trial period itself will expire 30 days after activation.

During the free trial period, the account will operate with several limitations, which may differ based on the chosen package. More information on the subject will be sent to the Customer on the free trial period's start date. After the trial period ends, the Customer will no longer have access to the Service unless they complete their purchase.

All customer's data will be kept for up to 30 days after the end of the free trial period. In case that the customer does not complete the order procedure within that period, the data will be deleted from our servers.

At any given time during the free trial period, the Customer may convert their free account into a standard paid account by clicking the "Complete Order" button in the Web Hosting Control Panel.
SERVICE ACTIVATION

For newly signed up clients - The Services are activated immediately after our Sales Department gets in touch with the Customer over the phone to verify the payment details (this is required due to the high fraud activity spreading online, and in order to be prevented fraudulent orders). The payment verification procedure is obligatory and if we fail to approve a transaction within 48 hours of the payment submission, the funds will be credited back to the payer and the order will be canceled.

For existing customers - The Services for existing Customers, including upgrade services and renewals, are activated immediately after our Sales Department receives the according service payment.
CONTINUANCE TIMESCALES

Semi-Dedicated Accounts - The newly-created Semi-Dedicated hosting accounts with the Service Provider are valid for 1 month. They can be renewed on a monthly basis, i.e. for another month that will be added to the official expiration date of the Semi-Dedicated server account.

Domain Name Registrations/Transfers - the Service Provider offers for registration/transfer all TLDs (Top-Level Domains) displayed in the table below. A domain name can be purchased either at sign up together with the Semi-Dedicated account (at a regular or PROMOTIONAL price) or separately (later on) as an upgrade from the Customer's Web Hosting Control Panel. The table below displays the minimum and maximum registration periods, as well as the annual NON-PROMOTIONAL prices of all TLDs:


tld min/max period of registration @ min period price
.academy 1-10 years @ $29.49 per year
.ae 1-5 years @ $39.00 per year
.agency 1-10 years @ $19.99 per year
.asia 1-10 years @ $16.50 per year
.at 1 years @ $15.50 per year
.bargains 1-10 years @ $28.99 per year
.be 1 years @ $9.95 per year
.biz 1-10 years @ $15.50 per year
.business 1-10 years @ $10.00 per year
.ca 1-10 years @ $18.00 per year
.cafe 1-10 years @ $29.49 per year
.capital 1-10 years @ $44.99 per year
.cc 1-10 years @ $23.00 per year
.center 1-10 years @ $19.99 per year
.ch 1 years @ $15.00 per year
.cheap 1-10 years @ $28.99 per year
.church 1-10 years @ $28.50 per year
.club 1-10 years @ $16.00 per year
.cn 1-10 years @ $15.00 per year
.co 1-5 years @ $28.00 per year
.co.il 1 years @ $30.50 per year
.co.nz 1-10 years @ $20.50 per year
.co.uk 1-10 years @ $8.50 per year
.co.za 1 years @ $15.00 per year
.coach 1-10 years @ $44.99 per year
.codes 1-10 years @ $44.99 per year
.com 1-10 years @ $12.50 per year
.com.au 1-5 years @ $13.50 per year
.com.cn 1-10 years @ $15.00 per year
.com.mx 1-5 years @ $51.00 per year
.com.tw 1-10 years @ $34.00 per year
.company 1-10 years @ $10.00 per year
.computer 1-10 years @ $28.50 per year
.consulting 1-10 years @ $29.49 per year
.cool 1-10 years @ $29.49 per year
.coupons 1-10 years @ $44.49 per year
.de 1 years @ $10.00 per year
.deals 1-10 years @ $28.00 per year
.digital 1-10 years @ $28.50 per year
.dk 1-3,5 years @ $27.00 per year
.education 1-10 years @ $18.50 per year
.email 1-10 years @ $19.50 per year
.engineering 1-10 years @ $44.99 per year
.enterprises 1-10 years @ $29.49 per year
.es 1-5 years @ $10.95 per year
.estate 1-10 years @ $29.49 per year
.eu 1-10 years @ $9.00 per year
.events 1-10 years @ $29.49 per year
.expert 1-10 years @ $44.99 per year
.express 1-10 years @ $29.49 per year
.family 1-10 years @ $21.00 per year
.farm 1-10 years @ $29.49 per year
.fi 1-5 years @ $16.00 per year
.fitness 1-10 years @ $29.49 per year
.forsale 1-10 years @ $29.49 per year
.foundation 1-10 years @ $29.49 per year
.fr 1 years @ $11.00 per year
.fun 1-10 years @ $20.00 per year
.fyi 1-10 years @ $19.99 per year
.games 1-10 years @ $17.00 per year
.gr 2 years @ $28.00 per year
.group 1-10 years @ $13.49 per year
.guru 1-10 years @ $28.00 per year
.host 1-10 years @ $73.00 per year
.ie 1-10 years @ $21.50 per year
.in 1-10 years @ $13.00 per year
.info 1-10 years @ $16.00 per year
.international 1-10 years @ $19.99 per year
.irish 1-10 years @ $15.49 per year
.it 1 years @ $10.50 per year
.jp 1 years @ $38.00 per year
.land 1-10 years @ $29.49 per year
.life 1-10 years @ $29.49 per year
.ltd 1-10 years @ $19.99 per year
.marketing 1-10 years @ $29.49 per year
.me 1-10 years @ $17.50 per year
.me.uk 1-10 years @ $8.50 per year
.media 1-10 years @ $29.49 per year
.mobi 1-10 years @ $22.00 per year
.money 1-10 years @ $29.49 per year
.mx 1-5 years @ $51.00 per year
.name 1-10 years @ $12.00 per year
.net 1-10 years @ $14.50 per year
.net.au 1-5 years @ $14.50 per year
.net.cn 1-10 years @ $15.00 per year
.net.nz 1-10 years @ $20.50 per year
.network 1-10 years @ $19.50 per year
.news 1-10 years @ $21.00 per year
.ninja 1-10 years @ $17.50 per year
.nl 1 years @ $10.95 per year
.no 1 years @ $13.50 per year
.nu 1-10 years @ $18.00 per year
.online 1-10 years @ $33.00 per year
.org 1-10 years @ $14.50 per year
.org.au 1-5 years @ $18.50 per year
.org.cn 1-10 years @ $15.00 per year
.org.nz 1-10 years @ $20.50 per year
.org.uk 1-10 years @ $8.50 per year
.partners 1-10 years @ $44.99 per year
.party 1-10 years @ $29.00 per year
.ph 1-2,5,10 years @ $70.00 per year
.photography 1-10 years @ $19.99 per year
.photos 1-10 years @ $19.99 per year
.pl 1-3 years @ $28.00 per year
.plus 1-10 years @ $29.49 per year
.press 1-10 years @ $61.00 per year
.pro 1-10 years @ $18.00 per year
.productions 1-10 years @ $29.49 per year
.properties 1-10 years @ $29.49 per year
.pt 1,3,5 years @ $18.00 per year
.qa 1-5 years @ $18.00 per year
.recipes 1-10 years @ $44.49 per year
.rentals 1-10 years @ $29.49 per year
.repair 1-10 years @ $29.49 per year
.rocks 1-10 years @ $13.49 per year
.run 1-10 years @ $18.50 per year
.sale 1-10 years @ $29.49 per year
.school 1-10 years @ $29.49 per year
.se 1-10 years @ $18.50 per year
.services 1-10 years @ $27.50 per year
.site 1-10 years @ $25.00 per year
.social 1-10 years @ $29.49 per year
.software 1-10 years @ $28.50 per year
.solutions 1-10 years @ $18.50 per year
.space 1-10 years @ $19.50 per year
.store 1-10 years @ $49.00 per year
.support 1-10 years @ $19.99 per year
.systems 1-10 years @ $19.50 per year
.team 1-10 years @ $29.49 per year
.tech 1-10 years @ $44.00 per year
.technology 1-10 years @ $19.50 per year
.today 1-10 years @ $19.99 per year
.top 1-10 years @ $14.00 per year
.tv 1-10 years @ $35.50 per year
.tw 1-10 years @ $34.00 per year
.uk 1-10 years @ $8.50 per year
.us 1-10 years @ $9.95 per year
.website 1-10 years @ $19.00 per year
.wine 1-10 years @ $44.99 per year
.works 1-10 years @ $28.99 per year
.world 1-10 years @ $28.99 per year
.ws 1-10 years @ $28.00 per year
.xyz 1-10 years @ $12.00 per year
.zone 1-10 years @ $29.49 per year


Domain Renewals - Domain names are valid for the period of their registration (domain names can be registered for up to 10 years, depending on the domain name's TLD extension). After the expiration of a domain name several stages follow regarding its renewal.
The domain name Redemption Grace Period (RGP) is a registry level period of up to 30 days after a domain name's expiration date. During this period the domain name is kept on hold by the Registrar before it gets deleted. The domain registrant is allowed to retrieve the domain name from deletion, but this process costs additional redemption fee. This extra 30-day period extends the time available for renewing domain names. However, all domains that enter a redemption period are removed from the zone files (the list of domain names currently in the global DNS), therefore any web site or e-mail services associated with the domain name will stop working.
Extended Redemption Grace Period - the extended redemption period adds another 7 - 30 days to the domain name's redemption period. During this period the domain name owner is allowed to retrieve the domain name from deletion by contacting the domain's registrar.
After the redemption period of an expired domain name is over, follows the Pending Delete Period - a registry level period of up to 5 days during which no one is allowed to renew the domain name and it cannot be newly registered because it's still not returned to the public pool of domain names.
Released by Registry Period - after the domain name's 'Pending Delete Period' is over, the domain name is released back into the public pool of domain names and is newly available for registration.

We strongly recommend that Customers renew their domain registrations before their domain names are placed into redemption period. After a domain name transits in redemption period, we are not able to prevent its zone files from being removed from the DNS system, and any web site and associated services will cease working.

We can assist Customers in retrieving their domain names only if the domain names were registered with us. Customers will be charged a REDEMPTION FEE of $270.00 USD for each domain registration renewal. If the domain name was registered with another registrar, the Customer needs to contact that registrar for more information regarding its retrieving.
CANCELLATION, REFUND & MONEY-BACK; CHARGEBACKS
CANCELLATIONS

In order to cancel a Semi-Dedicated account, the Customer must send a support ticket to the Service Provider's Sales Department via his/her Web Hosting Control Panel and provide any authentication credentials requested by the Service Provider. Other forms of cancellation requests will not be accepted.
REFUNDS

Semi-Dedicated server accounts - The Semi-Dedicated accounts are set up on a monthly prepay basis. Customers may cancel their accounts at any time, however they will not be entitled to a refund for the unused period of the prepaid month, since these services do NOT include Money Back Guarantee. Any incentives offered to the Customers upon sign-up will be also canceled.

Domain Name Registrations/Transfers - Domain name registrations/transfers are also treated as non-refundable services and cannot be cancelled or refunded after activated upon Customer request. The domain name owner will have access to a domain management account, and will be able to transfer the domain name to another registrar.
CHARGEBACKS

Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed with the Service Provider will be subject to full investigation.

When signing up for a Semi-Dedicated server account with the Service Provider the Customer agrees to the terms and conditions explicated in this document (and its coherent policies). Thus, the Service Provider and its authorized retailers (PayPal, WorldPay, 2CheckOut), will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, but is trying now to refute.

If/When a chargeback report is received, the first step of the Service Provider's Customer Care team will be to try to contact the user. Meanwhile, the Customer's Semi-Dedicated account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and decision has been taken for according action.

If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with the authorized retailers and eventually the account will be re-activated.

If the Customer has sent a chargeback request based on groundless argumentations (according to the Service Provider's own judgment and these Semi-Dedicated Terms of Service), then a dispute will be started with the authorized retailers in which these Terms of Service and the AUP of the Service Provider will serve as evidence of the Customer's agreement. The retailers then, taking into consideration all provisions in these legal documents, will decide whether the Customer has had sufficient grounds for the chargeback or the Service Provider has the right to a reverse payment.
CUSTOMER RESPONSIBILITIES
ACCOUNT REGISTRATION AND MANAGEMENT

In consideration of their use of the Service, Customers agree to:
Provide true, accurate, current and complete information about themselves as prompted by the registration form of the Service. Maintain and promptly update their registration data to keep it true, accurate, current and complete. If the Customer provides any information that is untrue, inaccurate, not current or incomplete, or the Service Provider has reasonable grounds (at its sole discretion) to suspect that such information is untrue, inaccurate, not current or incomplete, the Service Provider has the right to suspend or terminate the Customer's account and refuse any and all current or future use of the Service (or any portion thereof). If untrue details are used in order to avoid VAT the customer can be held responsible by the respective national tax collecting agency.
When introducing any changes to their contact details, Customers are obliged to notify the Service Provider in the course of 10 business days after the changes become valid. The introduction of changes should be done online through the customers' Web Hosting Control Panel, not via e-mail.
Customers will receive a password and account designation upon completing of the registration process of the Service. Customers are responsible for keeping the confidentiality of their passwords and accounts, and are fully responsible for all activities that occur under that password or account. Customers agree to: a) immediately notify the Service Provider about any unauthorized use of their password or account or any other breach of security; b) ensure that they safely exit (log out from) their account at the end of each session. The Service Provider cannot and will not be liable for any loss or damage of account information arising from Customer's failure to comply with this provision.
If a Semi-Dedicated hosting account is registered with details different than those of the person who paid for the account, and in the case of any dispute, the Service Provider will take the side of the person who paid for the account and shall not provide access to any other person, since - a hosting account owner is and will be considered to be the credit card /PayPal account holder.
ACCOUNT USAGE
CPU Cores (or usage of the Central Processing Unit(s) of the web server the Customer's Semi-Dedicated account is hosted on) - The CPU Cores value represents the ability of the semi-dedicated server to use up to 100% of the CPU time of one (or more) server core(s) for no longer than 24 hours.

If we do register a Customer over-usage of CPU, we will immediately notify the Customer and offer him/her to place an order for a CPU upgrade.

We reserve the right to block files or scripts that excessively use CPU. We may also suspend the Customer account in the case of registered impact on other accounts on the server or disturbance caused to its functioning.

E-mails - Customers are NOT allowed to send more than 10,000 emails per day per Semi-Dedicated server hosting account. Each email message can have up to 300 recipients. Each email account is entitled to 10 GB of storage space and up to 200,000 stored messages. All active email accounts under a semi-dedicated server must not exceed 100 GB in size.

You can create as many mailboxes as you need under one hosting account as long as you do not interfere with the other users on the server.

If a given user creates more than 3000 mailboxes under one hosting account, they could cause high server load by just modifying a password or change an alias.

This is why, if a particular hosting account simultaneously accommodates multiple mailboxes and its owner often executes changes like the ones mentioned above, then we'll be forced to disable the respective account and ask the client in question to migrate to a more powerful hosting environment where mailbox modification operations cannot lead to server performance issues.
File Quota - Each Semi-Dedicated hosting account is entitled to host up to 300,000 files.
Disk Space & Traffic - the Service Provider offers generous amounts of disk space and network bandwidth. Customers must not allow other websites or hosting servers to link to files stored in their hosting accounts, and thus steal network traffic. In order to escape unjust distribution of the resources, as well as possible sharing of illegal content, Customers are not allowed to use their hosting accounts as a remote storage server only or solely for the purpose of sharing (un)archived images, programs or sound files. At least 80% of all files and/or total megabytes used (including MP3, WAV, RA, GIF, JPG, ZIP, RAR, but not limited to these file types) in each hosting account must be a part of actual, active website(s) content, i.e. all content files must have corresponding HTML or PHP files that link to them. Audio, graphics and/or video files must be under 25% of the current web hosting disk usage and must never exceed 50 GB in size. Furthermore, such media files may amount to no more than 50% of the customer's total monthly traffic usage. Upon a support ticket request by our customer care team, each Customer must be able to prove that a given file is a constituent part of an actual page and not only stored on the server within 24 hours of the request. If the client fails to react within 24 hours after the request and does not remove the file/files in question, or if the apportioned traffic quota continues to be used for such purposes, the Service Provider reserves the right to suspend the account and/or to remove the aforesaid content from the server. In such cases, refunds are not applicable and the money-back guarantee is no longer valid.
MySQL Usage - Each database hosted in our system can be used only by the user who created it. Another user, whose account is hosted on the same or on another server, cannot use the database created in the first-mentioned Customer account. The MySQL database has a limit of 90,000 queries per hour for Semi-Dedicated package 1 and 130,000 queries for Semi-Dedicated package 2. If the Customer has reached the limit of allowed queries per a given hour, he/she will not be able to make any more queries. In the next hour the Customer will have access to the database again and the counter will be reset.
NO UNLAWFUL OR PROHIBITED USE
SERVER USAGE

The Service Provider expressly bans the use of any Semi-Dedicated server hardware or software for trying to illegally access another hosted machine or network. Customers may not attempt to gain unauthorized access to any of the Service Provider's Services, other accounts, computer systems or networks connected to any of the Service Provider's Services, through hacking, password mining or other means of close nature. Customers may not obtain or attempt to obtain any materials or information through any means not intentionally made available by the Service Provider's Services. For more detailed information regarding all prohibited uses of our server network, please closely review next chapter of these Terms and our Acceptable Use Policy (AUP). If you still have inquiries over the matter, feel free to contact any of our Customer Care representatives.
HOSTED CONTENT

Server content MUST comply with the parameters stated in this TOS and our Acceptable Use Policy. Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. If any of the Service Provider's Services are used for the illegal purpose of SPAM or UCE, they will be instantly terminated. Customers are solely responsible for the content of their messages. Using the Service Provider's Services in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or other) is prohibited. In this light, the Service Provider expressly forbids any breach of Federal, State or Local regulation, including, but not limited to, the transmission of: copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. The Service Provider 's Semi-Dedicated servers CANNOT be used for the propagation, distribution, housing, processing, storing, or handling in any way of lewd, obscene, adult or pornographic material, or any other material which is considered impermissible by the Service Provider's Semi-Dedicated Terms of Service (this document) and the Acceptable Use Policy (AUP).
CUSTOMER AGREEMENT

As a condition for Customer use of the Service Provider's Services, you - the Customer, agree that you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices, and our Acceptable Use Policy (AUP). The Service Provider's Semi-Dedicated servers can be used explicitly and only for legal purposes, and each attempt for taking indecent advantage of the servers, inconsistent with the rules, will be immediately counteracted. The Service Provider reserves the right at any time to disclose any information, as the Service Provider deems necessary, to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove from the Services any information or materials, in whole or in part, in the sole discretion of the Service Provider.
E-COMMERCE CUSTOMER WEBSITES

When buying a Semi-Dedicated server for the purpose of creating an e-commerce online store or related e-commerce activities website, the Customer agrees to be fully responsible for the development, operation and maintenance of his/her web site/online store and e-commerce activities within that website. The Customer is the only one in charge of approving, processing and filling client orders and taking care of client requests or complaints. The Customer is also the only one in charge of the payment or satisfaction of any and all taxes related to his/her web site and online store. The Customer bears the responsibility for ensuring the security and confidentiality of any clients' data (including, without limitation, customer credit card numbers) that he/she may receive in connection with his/her web site or online store.

Each Customer is in charge of all products and services, as well as all contents and materials appearing online, including:
the accuracy and relevance of Customer Content, and content and material showcased in the Customer store or on its products;
certainty that the Customer Content and content and materials appearing in the Customer store or on its products do not violate or infringe upon the rights of any person;
certainty that the Customer Content and the content and materials appearing in the Customer store or on its products are not calumnitous or somehow illegal.

Each Customer guarantees to the Service Provider that he/she owns the right to use the Customer Content and its material, including all text, graphics, sound, music, video, programming, scripts and applets. Each Customer warrants to the Service Provider that the use, reproduction, propagation and transmission of the Customer Content and any information and materials contained inside do not, and will not:
infringe or abuse any copyright, patent, trademark, trade secret or any other proprietary right of a third party;
break any criminal law or manifest false advertising, unfair competition, vilification, privacy intrusion; violate a right of publicity or violate any other law or regulation.

Each Customer empowers the Service Provider to reproduce, copy, use and propagate all and any part of the Customer Content for ensuring and operating the Services. The Service Provider is granted the right to estimate, at its own discretion, the extent to which these operations may be carried out.
REFUSAL OF SERVICE
SERVICE DENIAL

The Service Provider will thoroughly scrutinize all received orders and decide, to its own discretion, which of them do not comply with the officially stated requirements for use of the Service Provider's Semi-Dedicated servers. The Service Provider reserves the right to refuse Service to unlawful parties.
SERVICE DISCONTINUANCE

The Service Provider reserves the right to discontinue the provision of the Service (or any part thereof) to any subscriber that has violated these Terms, as well as remove and discard any Content within the Service, that the Service Provider deems, at its sole discretion, has violated any condition of the Service explicated in these Terms and Conditions and/or the Acceptable Use Policy.
MISCELLANEOUS
NEWS RELEASES

Certain sections of the Service Provider's news releases may contain forward-looking statements projecting future events, such as new software incorporations, updates, promotions, hosting introductions, etc. It is possible that these statements may deviate from the actual circumstances, since they are treated as intentions and express expectations and approximate plans of action regarding the relevant forthcoming events.

Forward Looking Statements can be recognized by the availability of indicative words such as "believes", "anticipates," "plans," "may," "hopes," "can," "will," "expects," "is designed to," "with the intent," "potential", etc. However, their availability is not a prerequisite for a forward-looking statement to be treated as such.
NOTICES

Notices, including notices concerning breach of this Agreement will be sent either to the e-mail address provided by the Customer at sign up, OR mailed by first class mail to the postal address that the Customer has on file with the Service Provider. In both cases, delivery shall be deemed to have been made five (5) days after the notice has been sent. Notices from the Customer to the Service Provider should be sent to the address provided on the Service Provider's website.
COMPLAINTS PROCEDURE

The Service Provider guarantees highest level Customer Care service round the clock. If you feel dissatisfied with any aspect of the Service, feel free to make use of our complaints procedure detailed below.

In order to file a complaint, please send us an email to complaints@duoservers.com, specifying the nature of the problem you are experiencing. Please, provide as many details about your particular case as possible. The more we know about the situation, the better, prompt and adequate our resolution will be.

Here are our steps of addressing every single complaint:
The Service Provider will confirm receipt of your complaint in writing, confirming that the complaint will be addressed without delay. The Service Provider reserves the right to refuse to investigate a complaint that is obviously frivolous, abusive or offensive.
The Service Provider's Customer Care representative will review your situation, look for an appropriate solution and inform you of the timeframe within which a response should be expected.
If the Service Provider's Customer Care representative can't resolve your complaint within the pre-announced period, your complaint will be escalated to a Customer Care manager.
If the Customer Care manager can't resolve your complaint, as well, it will be forwarded to the Company Director, who will investigate the case to ensure that all necessary measures have been taken and will respond in writing within two working days, and reply with a solution within five working days.
An alternative complaint method is submitting a fax to the following number: 510.868.6446
TORTUROUS CONDUCT

Any way of indecent treatment towards a Service Provider's Customer Care employee will be considered as totally inappropriate and unacceptable. Each Customer is expected to communicate in an utterly polite and professional manner with the Service Provider's employees regarding any request for help or consultation via e-mail, chat, phone or through our Ticket Desk Support System. Each Customer is expected to avoid any form of emotional outburst or inappropriate language, or any other attempt to be undermined the importance of good ethics in communication and human relations. Any act of close nature, or other type of offensive, abusive, disrespectful or condescending behavior - oral, written, or delivered by a second party - to members of the Service Provider's Customer Care stuff will be interpreted as a breach of this TOS. The Service Provider reserves the right to assess at its sole discretion which behavior is to be considered as a violation of the hereby stated rule and agreement, and to undertake according actions.
CUSTOMER SERVICE CONTACT DETAILS

Customers can get in touch with our Customer Care representatives via any of the options listed below.

Technical Support

Via the ticketing systems - open a trouble ticket from the Web Hosting Control Panel (section Help Center - > Open New Ticket). 1-hour support response is guaranteed! (anchor to 1-hour Support Response Guarantee from Service Level Guarantees popup)

Pre-sale and general questions
Phone us at:
US TOLL FREE PHONE: +1-855-211-0932
INTERNATIONAL PHONE: +1-727-546-4678
UK PHONE : +44-20-3695-1294
AU PHONE : +61-2-8417-2372
E-mail us using our Contact Us form
Use our Live Chat
Send us a Letter to:

LiquidNet US LLC
6750 North Andrews Ave
Suite 200
Fort Lauderdale, FL 33309
United States of America

LiquidNet Ltd.
13 Craigleith
7 Kersfield Road
Putney, London SW15 3HN
United Kingdom
GENERAL REGULATIONS
GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, US.
ARBITRATION

Any controversy or claim arising out of or relating to this Agreement, or any breach of this Agreement, in excess of $250.00 USD, will be settled in accordance with the commercial arbitration rules of the American Arbitration Association.
ENFORCEMENT

Failure to enforce any of the provisions of this Agreement shall in no way be considered to be a waiver of these provisions, or to affect in any way the validity of this Agreement. If one or more of the provisions contained in this Agreement are found to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.
INDEMNIFICATION

The Customer agrees to indemnify the Service Provider, its management body and employees (each an "Indemnified Party") against any losses, claims, damages, liabilities, penalties, court actions, proceedings or judgments (collectively, "Losses") to which the Indemnified Party may become subject, and out of which Losses arise or relate to this Agreement or the Customer's use of the Services. The Customer agrees to reimburse the Indemnified Party for all legal and other expenses, including any attorney fees paid by the Indemnified Party in connection with investigating, defending or settling any Loss whether or not in connection with pending or threatened litigation in which the Indemnified Party is a party.
LIMITATION ON THE SERVICE PROVIDER'S LIABILITY

Force Majeure Circumstances - the Service Provider shall not be liable for any failure in the provision of the Services to the Customer resulting, directly or indirectly, from any (i) weather conditions and natural disasters, (ii) actions of any governmental or military authority, (iii) failure caused by telecommunications or Internet provider, or (iv)other force or occurrence beyond its control.

Damages & Losses - the Service Provider shall not be liable for (i) any indirect, incidental, special or consequential damages, OR for any loss of profits or loss of revenues resulting from the use of the Service Provider's Services by the Customer or any third parties, or (ii) any loss of data resulting from delays, non-deliveries or service interruptions.

Service Provision - the Service Provider provides the Services on an "AS IS" basis, without any warranties, including but not limited to, implied warranties, merchantability, or fitness of the Services for any particular purpose. The Customer shall be solely responsible for the selection, use and suitability of the Services, and the Service Provider shall have no liability therefore.
ASSIGNMENT

Customers do not have the right to assign this Agreement without the explicit permission of the Service Provider. This Agreement shall be in force and effect to the total benefit of the Customer and the Service Provider and their successors and permitted assigns.
REVISIONS

The Service Provider reserves the right to revise this document at any time, without prior notice. Customers are encouraged therefore to periodically review these Semi-Dedicated Terms of Service and the Acceptable Use Policy.
VPS Terms


These Terms of Service (the 'Agreement') are an agreement between you - the user of our hosting and related services (collectively, the 'Services'), and Modern Host, in association with LiquidNet US LLC, a US company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., a UK company headquartered in London, UK. All billing and hosting services are rendered by LiquidNet US LLC and LiquidNet Ltd. (billing operations will be handled here). Legal details about the two companies can be found in the 'Customer Care Service' section of this document.

For the sake of brevity, Modern Host, LiquidNet US LLC and LiquidNet Ltd. will be referred to as 'We', 'Us', 'Our' and 'Service Provider' in this document.

When signing up for a VPS hosting account with the Service Provider, the Customer agrees to abide by the rules and provisions explicated in these VPS Terms of Service, as well as all their coherent policies (Order Verification Policy, Acceptable Use Policy, etc.) mentioned herein.

The Customer of our Services should also be aware that when signing up for a VPS hosting account with the Service Provider, he/or she agrees to position data on our servers and make it accessible to the wide internet public. In this respect, the Customer understands and agrees that it is beyond the power of the Service Provider to restrict any public access to this data and guarantee the security of the Customer's files. The Customer, therefore, is completely in charge of protecting his/her web content on our servers and should consider carefully each piece of information before uploading it to his/her newly allocated VPS server space. We highly recommend that Customers avoid publishing online personal data that could be abused.

SERVICE AGREEMENT; ENTIRE AGREEMENT

The Service Provider shall provide its Services to You - the Customer - under the Terms and Conditions explicated in this Service Agreement. The Agreement is intended to keep the integrity of both the Service Provider and the Customer and to protect both parties from liability. This Service Agreement will be enforced to ensure the speed, power, performance, and reliability of our Services.

The Service Agreement, together with the Order Verification Policy, the Acceptable Use Policy (AUP), and any other policies or agreements mentioned in this document, constitute the whole act of convention between the Service Provider and the Customer.
VPS SERVER HOSTING SERVICES - FEATURES, RULES FOR ACTIVATION AND PAYMENT BASIS

Upon submitting of the online order form, the Customer agrees to abide by our Order Verification Policy and the following provisions:

The payment for the VPS service is set up on a monthly basis. The Customer agrees to pay for the rendered VPS hosting services in advance of each monthly service cycle.

If the Customer fails to follow the monthly billing cycle, the rendered VPS hosting services will be suspended immediately. The data hosted on the VPS server will be kept intact for one month, after that it will be permanently erased.

During a promotion campaign, a customer can purchase a maximum of 4 VPS packages, regardless of their type.

The Customer agrees to observe the following VPS server usage limitations:

Opened files: barrier 188; max. 206

Rules in IP tables: max. 128

Running processes: max. 2048

TCP sockets: max. 360

Ptty: max. 16
All OpenVZ VPS packages in the Australian data center offer 2-Mbps bandwidth quotas.
Setup fees and monthly service fees are non-refundable. The Customer agrees to a no-refund policy in advance.


SERVICE GUARANTEES; DATA BACKUP

SERVICE GUARANTEES

The Service Provider guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:

Server Hardware Breakdown;

User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, the Service Provider is not responsible for the downtime);

Failure due to software that is not explicitly supported by the Service Provider. If a hardware crash provoked by the Customer consequently happens, the Service Provider is beyond the control and responsibility for the resulting downtime.

For more information, please refer to our Service Level Guarantees.


DATA BACKUP

Due to the specificity of the VPS service, providing Customers with fully independent and self-managed hosting environment, the DATA BACKUP of all Customer's website contents and databases is solely Customer's responsibility, as well.

A weekly VPS backup option is available in the Managed Services package offered as an add-on administration service with each VPS plan. A weekly VPS backup is also available as a separate addon service.


SERVICE ACTIVATION AND CONTINUANCE TIMESCALES

SERVICE ACTIVATION

For newly signed up clients - the services are activated immediately after our Sales Department gets in touch with the Customer over the phone to verify the payment details (this is required due to the high fraud activity spreading online, and in order to be prevented fraudulent account usage). The payment verification procedure is obligatory and if we fail to approve a transaction within 48 hours of the payment submission, the funds will be credited back to the payer and the order will be canceled.

For existing customers – the services for existing Customers, including upgrade services and renewals, are activated immediately after our Sales Department receives the according service payment.


CONTINUANCE TIMESCALES

VPS Accounts – The newly-created VPS hosting accounts with the Service Provider are valid for 1 month. They can be renewed on a monthly basis, i.e. for another month that will be added to the official expiration date of the VPS server account.

Domain Name Registrations/Transfers – the Service Provider offers for registration/transfer all TLDs (Top-Level Domains) displayed in the table below. A domain name can be purchased either at sign up together with the VPS account (at a regular or PROMOTIONAL price) or separately (later on) as an upgrade from the Customer's Billing Manager. The Customer agrees to abide by the Service Provider's Domain Name Registration Agreement and Domain Name Dispute Resolution Policy. The table below displays the minimum and maximum registration periods, as well as the annual NON-PROMOTIONAL prices of all TLDs:
tld min/max period of registration @ min period price
.academy 1-10 years @ $29.49 per year
.ae 1-5 years @ $39.00 per year
.agency 1-10 years @ $19.99 per year
.asia 1-10 years @ $16.50 per year
.at 1 years @ $15.50 per year
.bargains 1-10 years @ $28.99 per year
.be 1 years @ $9.95 per year
.biz 1-10 years @ $15.50 per year
.business 1-10 years @ $10.00 per year
.ca 1-10 years @ $18.00 per year
.cafe 1-10 years @ $29.49 per year
.capital 1-10 years @ $44.99 per year
.cc 1-10 years @ $23.00 per year
.center 1-10 years @ $19.99 per year
.ch 1 years @ $15.00 per year
.cheap 1-10 years @ $28.99 per year
.church 1-10 years @ $28.50 per year
.club 1-10 years @ $16.00 per year
.cn 1-10 years @ $15.00 per year
.co 1-5 years @ $28.00 per year
.co.il 1 years @ $30.50 per year
.co.nz 1-10 years @ $20.50 per year
.co.uk 1-10 years @ $8.50 per year
.co.za 1 years @ $15.00 per year
.coach 1-10 years @ $44.99 per year
.codes 1-10 years @ $44.99 per year
.com 1-10 years @ $12.50 per year
.com.au 1-5 years @ $13.50 per year
.com.cn 1-10 years @ $15.00 per year
.com.mx 1-5 years @ $51.00 per year
.com.tw 1-10 years @ $34.00 per year
.company 1-10 years @ $10.00 per year
.computer 1-10 years @ $28.50 per year
.consulting 1-10 years @ $29.49 per year
.cool 1-10 years @ $29.49 per year
.coupons 1-10 years @ $44.49 per year
.de 1 years @ $10.00 per year
.deals 1-10 years @ $28.00 per year
.digital 1-10 years @ $28.50 per year
.dk 1-3,5 years @ $27.00 per year
.education 1-10 years @ $18.50 per year
.email 1-10 years @ $19.50 per year
.engineering 1-10 years @ $44.99 per year
.enterprises 1-10 years @ $29.49 per year
.es 1-5 years @ $10.95 per year
.estate 1-10 years @ $29.49 per year
.eu 1-10 years @ $9.00 per year
.events 1-10 years @ $29.49 per year
.expert 1-10 years @ $44.99 per year
.express 1-10 years @ $29.49 per year
.family 1-10 years @ $21.00 per year
.farm 1-10 years @ $29.49 per year
.fi 1-5 years @ $16.00 per year
.fitness 1-10 years @ $29.49 per year
.forsale 1-10 years @ $29.49 per year
.foundation 1-10 years @ $29.49 per year
.fr 1 years @ $11.00 per year
.fun 1-10 years @ $20.00 per year
.fyi 1-10 years @ $19.99 per year
.games 1-10 years @ $17.00 per year
.gr 2 years @ $28.00 per year
.group 1-10 years @ $13.49 per year
.guru 1-10 years @ $28.00 per year
.host 1-10 years @ $73.00 per year
.ie 1-10 years @ $21.50 per year
.in 1-10 years @ $13.00 per year
.info 1-10 years @ $16.00 per year
.international 1-10 years @ $19.99 per year
.irish 1-10 years @ $15.49 per year
.it 1 years @ $10.50 per year
.jp 1 years @ $38.00 per year
.land 1-10 years @ $29.49 per year
.life 1-10 years @ $29.49 per year
.ltd 1-10 years @ $19.99 per year
.marketing 1-10 years @ $29.49 per year
.me 1-10 years @ $17.50 per year
.me.uk 1-10 years @ $8.50 per year
.media 1-10 years @ $29.49 per year
.mobi 1-10 years @ $22.00 per year
.money 1-10 years @ $29.49 per year
.mx 1-5 years @ $51.00 per year
.name 1-10 years @ $12.00 per year
.net 1-10 years @ $14.50 per year
.net.au 1-5 years @ $14.50 per year
.net.cn 1-10 years @ $15.00 per year
.net.nz 1-10 years @ $20.50 per year
.network 1-10 years @ $19.50 per year
.news 1-10 years @ $21.00 per year
.ninja 1-10 years @ $17.50 per year
.nl 1 years @ $10.95 per year
.no 1 years @ $13.50 per year
.nu 1-10 years @ $18.00 per year
.online 1-10 years @ $33.00 per year
.org 1-10 years @ $14.50 per year
.org.au 1-5 years @ $18.50 per year
.org.cn 1-10 years @ $15.00 per year
.org.nz 1-10 years @ $20.50 per year
.org.uk 1-10 years @ $8.50 per year
.partners 1-10 years @ $44.99 per year
.party 1-10 years @ $29.00 per year
.ph 1-2,5,10 years @ $70.00 per year
.photography 1-10 years @ $19.99 per year
.photos 1-10 years @ $19.99 per year
.pl 1-3 years @ $28.00 per year
.plus 1-10 years @ $29.49 per year
.press 1-10 years @ $61.00 per year
.pro 1-10 years @ $18.00 per year
.productions 1-10 years @ $29.49 per year
.properties 1-10 years @ $29.49 per year
.pt 1,3,5 years @ $18.00 per year
.qa 1-5 years @ $18.00 per year
.recipes 1-10 years @ $44.49 per year
.rentals 1-10 years @ $29.49 per year
.repair 1-10 years @ $29.49 per year
.rocks 1-10 years @ $13.49 per year
.run 1-10 years @ $18.50 per year
.sale 1-10 years @ $29.49 per year
.school 1-10 years @ $29.49 per year
.se 1-10 years @ $18.50 per year
.services 1-10 years @ $27.50 per year
.site 1-10 years @ $25.00 per year
.social 1-10 years @ $29.49 per year
.software 1-10 years @ $28.50 per year
.solutions 1-10 years @ $18.50 per year
.space 1-10 years @ $19.50 per year
.store 1-10 years @ $49.00 per year
.support 1-10 years @ $19.99 per year
.systems 1-10 years @ $19.50 per year
.team 1-10 years @ $29.49 per year
.tech 1-10 years @ $44.00 per year
.technology 1-10 years @ $19.50 per year
.today 1-10 years @ $19.99 per year
.top 1-10 years @ $14.00 per year
.tv 1-10 years @ $35.50 per year
.tw 1-10 years @ $34.00 per year
.uk 1-10 years @ $8.50 per year
.us 1-10 years @ $9.95 per year
.website 1-10 years @ $19.00 per year
.wine 1-10 years @ $44.99 per year
.works 1-10 years @ $28.99 per year
.world 1-10 years @ $28.99 per year
.ws 1-10 years @ $28.00 per year
.xyz 1-10 years @ $12.00 per year
.zone 1-10 years @ $29.49 per year


Domain Renewals – Domain names are valid for the period of their registration (domain names can be registered for up to 10 years, depending on the domain name's TLD extension). After the expiration of a domain name several stages follow regarding its renewal.


The domain name Redemption Grace Period (RGP) is a registry level period of up to 30 days after a domain name's expiration date. During this period the domain name is kept on hold by the Registrar before it gets deleted. The domain registrant is allowed to retrieve the domain name from deletion, but this process costs additional redemption fee. This extra 30-day period extends the time available for renewing domain names. However, all domains that enter a redemption period are removed from the zone files (the list of domain names currently in the global DNS), therefore any web site or e-mail services associated with the domain name will stop working.

Extended Redemption Grace Period – the extended redemption period adds another 7 – 30 days to the domain name's redemption period. During this period the domain name owner is allowed to retrieve the domain name from deletion by contacting the domain's registrar.

After the redemption period of an expired domain name is over, follows the Pending Delete Period – a registry level period of up to 5 days during which no one is allowed to renew the domain name and it cannot be newly registered because it's still not returned to the public pool of domain names.

Released by Registry Period – after the domain name's ‘Pending Delete Period' is over, the domain name is released back into the public pool of domain names and is newly available for registration.


We strongly recommend that Customers renew their domain registrations before their domain names are placed into redemption period. After a domain name transits in redemption period, we are not able to prevent its zone files from being removed from the DNS system, and any web site and associated services will cease working.

We can assist Customers in retrieving their domain names only if the domain names were registered with us. Customers will be charged a REDEMPTION FEE of $270.00 USD for each domain registration renewal. If the domain name was registered with another registrar, the Customer needs to contact that registrar for more information regarding its retrieving.


CANCELLATION, REFUND & MONEY-BACK; CHARGEBACKS

CANCELLATIONS

In order to cancel a VPS account, the Customer must send a support ticket to the Service Provider's Sales Department via his/her Billing Manager and provide any authentication credentials requested by the Service Provider. Any other form of cancellation request will not be accepted.
REFUNDS

VPS accounts – The VPS accounts are set up on a monthly prepay basis. Customers may cancel their accounts at any time, however they will not be entitled to a refund for the unused period of the prepaid month, since these services do NOT include Money Back Guarantee. Any incentives offered to the Customers upon sign-up will be also canceled.

Domain Name Registrations/Transfers – Domain name registrations/transfers are also treated as non-refundable services and cannot be canceled or refunded after activated upon Customer request. The domain name owner will have access to a domain management account, and will be able to transfer the domain name to another registrar.
CHARGEBACKS

Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed with the Service Provider will be subject to full investigation.

When signing up for a VPS account with the Service Provider, the Customer agrees to the terms and conditions explicated in this document (and its coherent policies). Thus, the Service Provider, as well as the Service Provider's authorized retailers (PayPal, WorldPay, 2CheckOut), will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, but is trying now to refute.

If/When a chargeback report is received, the first step of the Service Provider's Customer Care team will be to try to contact the user. Meanwhile, the Customer's VPS account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and decision has been taken for according action.

If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with the authorized retailers and eventually the account will be re-activated.

If the Customer has sent a chargeback request based on groundless argumentations (according to the Service Provider's own judgment and these VPS Terms of Service), then a dispute will be started with the authorized retailers in which the VPS Terms of Service and the AUP of the Service Provider will serve as evidence of the Customer's agreement. The retailers then, taking into consideration all provisions in these legal documents, will decide whether the Customer has had sufficient grounds for the chargeback or the Service Provider has the right to a reverse payment.

In case that the chargeback originates from a fraudulent user (end-client) and no reverse payment procedure can be activated, then the respective VPS account will remain suspended and a $30 USD fee will be withdrawn from the commission of the reseller (the client of our Free Reseller Hosting Program) whose client's account (the end-client) has been the reason for the chargeback (in order to be covered the fees imposed to the Service Provider from our authorized retailers for the claimed unauthorized transaction).

VPS RESELLER TOOLS

An eNom domain reseller account is available as a free bonus with all VPS server packages. A free billing account is included in the Ultra VPS plan. The VPS reseller tools are installed per user's request.


CUSTOMER RESPONSIBILITIES

ACCOUNT REGISTRATION AND MANAGEMENT

In consideration of their use of the Service, Customers agree to:

Provide true, accurate, current and complete information about themselves as prompted by the registration form of the Service. Maintain and promptly update their registration data to keep it true, accurate, current and complete. If the Customer provides any information that is untrue, inaccurate, not current or incomplete, or the Service Provider has reasonable grounds (at its sole discretion) to suspect that such information is untrue, inaccurate, not current or incomplete, the Service Provider has the right to suspend or terminate the Customer's account and refuse any and all current or future use of the Service (or any portion thereof). If untrue details are used in order to avoid VAT the customer can be held responsible by the respective national tax collecting agency.

When introducing any changes to their contact details, Customers are obliged to notify the Service Provider in the course of 10 business days after the changes become valid. The introduction of changes should be done online through the customers' VPS Billing Manager, not via e-mail.

Customers will receive a password and account designation upon completing of the registration process of the Service. Customers are responsible for keeping the confidentiality of their passwords and accounts, and are fully responsible for all activities that occur under that password or account. Customers agree to: a) immediately notify the Service Provider about any unauthorized use of their password or account or any other breach of security; b) ensure that they safely exit (log out from) their account at the end of each session. The Service Provider cannot and will not be liable for any loss or damage of account information arising from Customer's failure to comply with this provision.

If a VPS hosting account is registered with details different than those of the person who paid for the account, and in the case of any dispute, the Service Provider will take the side of the person who paid for the account and shall not provide access to any other person, since – a hosting account owner is and will be considered to be the credit card /PayPal account holder.


SERVER USAGE

CPU Usage (or usage of the Central Processing Unit(s) of the web server the Customer's account is hosted on) - the CPU usage is subject to some regulations. VPS hosting accounts can exploit proportional shares of the main server's CPU cores. The Service Provider explicitly recommends that Customers be very judicious when using the CPU power for their accounts. We reserve the right to block (suspend) accounts that excessively use CPU. If such measures are taken, we will notify the Customer and give him/her an opportunity to upgrade to a different VPS package or a dedicated server hosting solution.

Guaranteed RAM – Each VPS hosting account has guaranteed RAM that it's able to use. This RAM is available at all times to the VPS server.

Memory Latency – The memory latency of a VPS server cannot exceed 1000 cycles for a period of more than 10 seconds. We reserve the right to block (suspend) accounts that generate a memory latency of 1000 cycles or more for more than 10 seconds. If such measures are about to be taken, we will notify the Customer and give him/her an opportunity to upgrade to a dedicated server hosting solution.

IP Address Allocation - Each VPS hosting account comes with a Dedicated IP Address. The Customer agrees to add new IP addresses to his server only via the Service Provider's upgrade table.


NO UNLAWFUL OR PROHIBITED USE

SERVER USAGE

The Service Provider expressly bans the use of any VPS server hardware or software for trying to illegally access another hosted machine or network. Customers may not attempt to gain unauthorized access to any of the Service Provider's Services, other accounts, computer systems or networks connected to any of the Service Provider's Services, through hacking, password mining or other means of close nature. Customers may not obtain or attempt to obtain any materials or information through any means not intentionally made available by the Service Provider's Services. For more detailed information regarding all prohibited uses of our server network, please closely review next chapter of these Terms and our AUP (Acceptable Use Policy). If you still have inquiries over the matter, feel free to contact any of our Customer Care representatives.
HOSTED CONTENT

Server content MUST comply with the parameters stated in this TOS and our Acceptable Use Policy. Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. If any of the Service Provider's Services are used for the illegal purpose of SPAM or UCE, they will be instantly terminated. Customers are solely responsible for the content of their messages. Using the Service Provider's Services in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or other) is prohibited. In this light, the Service Provider expressly forbids any breach of Federal, State or Local regulation, including, but not limited to, the transmission of: copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. the Service Provider's VPS servers CANNOT be used for the propagation, distribution, housing, processing, storing, or handling in any way of lewd, obscene, adult or pornographic material, or any other material which is considered impermissible by the Service Provider's VPS Terms of Service (this document) and the Acceptable Use Policy (AUP).
CUSTOMER AGREEMENT

As a condition for Customer use of the Service Provider's Services, you – the Customer, agree that you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices, and our Acceptable Use Policy (AUP). the Service Provider's VPS servers can be used explicitly and only for legal purposes, and each attempt for taking indecent advantage of the servers, inconsistent with the rules, will be immediately counteracted. The Service Provider reserves the right at any time to disclose any information, as the Service Provider deems necessary, to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove from the Services any information or materials, in whole or in part, in the sole discretion of the Service Provider.


E-COMMERCE CUSTOMER WEBSITES

When buying a VPS server for the purpose of creating an e-commerce online store or related e-commerce activities website, the Customer agrees to be fully responsible for the development, operation and maintenance of his/her web site/ online store and e-commerce activities within that website. The Customer is the only one in charge of approving, processing and filling client orders and taking care of client requests or complaints. The Customer is also the only one in charge of the payment or satisfaction of any and all taxes related to his/her web site and online store. The Customer bears the responsibility for ensuring the security and confidentiality of any clients' data (including, without limitation, customer credit card numbers) that he/she may receive in connection with his/her web site or online store.


Each Customer is in charge of all products and services, as well as all contents and materials appearing online, including:

the accuracy and relevance of Customer Content, and content and material showcased in the Customer store or on its products;

certainty that the Customer Content and content and materials appearing in the Customer store or on its products do not violate or infringe upon the rights of any person;

certainty that the Customer Content and the content and materials appearing in the Customer store or on its products are not calumnitous or somehow illegal.


Each Customer guarantees to the Service Provider that he/she owns the right to use the Customer Content and its material, including all text, graphics, sound, music, video, programming, scripts and applets. Each Customer warrants to the Service Provider that the use, reproduction, propagation and transmission of the Customer Content and any information and materials contained inside do not, and will not:

infringe or abuse any copyright, patent, trademark, trade secret or any other proprietary right of a third party;

break any criminal law or manifest false advertising, unfair competition, vilification, privacy intrusion; violate a right of publicity or violate any other law or regulation.

Each Customer empowers the Service Provider to reproduce, copy, use and propagate all and any part of the Customer Content for ensuring and operating the Services. The Service Provider is granted the right to estimate, at its own discretion, the extent to which these operations may be carried out.


REFUSAL OF SERVICE

SERVICE DENIAL

The Service Provider will thoroughly scrutinize all received orders and decide, to its own discretion, which of them do not comply with the officially stated requirements for use of the Service Provider's VPS servers. the Service Provider reserves the right to refuse Service to unlawful parties.
SERVICE DISCONTINUANCE

The Service Provider reserves the right to discontinue, at his own discretion, the Service provision to any subscriber that has violated the VPS Terms of Service and/or the VPS Acceptable Use Policy. In case that the Service provision has been discontinued by the Service Provider with no explicitly stated reason, the customer will be refunded the last payment for their VPS server.


MISCELLANEOUS

NOTICES

Notices, including notices concerning breach of this Agreement will be sent either to the e-mail address provided by the Customer at sign up, OR mailed by first class mail to the postal address that the Customer has on file with the Service Provider. In both cases, delivery shall be deemed to have been made five (5) days after the notice has been sent. Notices from the Customer to the Service Provider should be sent to the address provided on the Service Provider's website.
COMPLAINTS PROCEDURE

The Service Provider guarantees highest level of Customer Care service round the clock. If you feel dissatisfied with any aspect of the Service, feel free to make use of our complaints procedure detailed below.

In order to file a complaint, please send us an email to complaints@duoservers.com, specifying the nature of the problem you are experiencing. Please, provide as many details about your particular case as possible. The more we know about the situation, the better, prompt and adequate our resolution will be.

Here are our steps of addressing every single complaint:

The Service Provider will confirm receipt of your complaint in writing, confirming that the complaint will be addressed without delay. The Service Provider reserves the right to refuse to investigate a complaint that is obviously frivolous, abusive or offensive.

A Service Provider's Customer Care representative will review your situation, look for an appropriate solution and inform you of the timeframe within which a response should be expected.

If the Service Provider's Customer Care representative can't resolve your complaint within the pre-announced period, your complaint will be escalated to a Customer Care manager.

If the Customer Care manager can't resolve your complaint, as well, it will be forwarded to the Company Director, who will investigate the case to ensure that all necessary measures have been taken and will respond in writing within two working days, and reply with a solution within five working days.

An alternative complaint method is submitting a fax to the following number: 510.868.6446
TORTUROUS CONDUCT

Any way of indecent treatment towards a Service Provider's Customer Care employee will be considered as totally inappropriate and unacceptable. Each Customer is expected to communicate in an utterly polite and professional manner with the Service Provider's employees regarding any request for help or consultation via e-mail, chat, phone or through our Ticket Desk Support System. Each Customer is expected to avoid any form of emotional outburst or inappropriate language, or any other attempt to be undermined the importance of good ethics in communication and human relations. Any act of close nature, or other type of offensive, abusive, disrespectful or condescending behavior – oral, written, or delivered by a second party – to members of the Service Provider's Customer Care stuff will be interpreted as a breach of this TOS. The Service Provider reserves the right to assess at its sole discretion which behavior is to be considered as a violation of the hereby stated rule and agreement, and to undertake according actions.
CUSTOMER CARE SERVICE

Technical Support

Due to the specificity of the Service, Customers are fully in charge of the management and maintenance of their VPS. However, if Customers using the VPS service need assistance or want to leave this task to our highly-qualified administrators department, they can take advantage of our Managed Support or Installation & Troubleshooting services.

For Customers using the Hepsia Control Panel with their VPS, technical assistance will be provided upon request only in case that our technicians have root access to the server. To get timely assistance from us, the Customer will need to provide our technicians with their server's root access credentials.

Control Panel Migration procedures

If the Customer wants to switch their VPS Control Panel installation from cPanel to DirectAdmin or vice versa, then they will need to follow a pre-defined Control Panel migration procedure.

The Customer needs to purchase a new VPS server with an installation of the Control Panel (cPanel or DirectAdmin), which they want to migrate to.

If the Customer requests a migration of their current VPS server within 7 days of the last subscription payment date - all the current main service and upgrade payments will be cancelled and refunded. All recurring contracts associated with this VPS account will be canceled too. The VPS server itself will be terminated within 24 hours after the new VPS has been set up and its corresponding account will be closed.

If the migration procedure is requested more than 7 days after the last transaction, the Service Provider will cancel all recurring contracts associated with the current VPS account, but no payments will be refunded.
Once all the data has been migrated to the new VPS server, the current VPS server subscription should be left to expire, and the client can use it during this period.

The migration procedure can be carried out by the Customer following the instructions provided by the Service Provider.

Upon customer's request the procedure can be accomplished by the Service Provider. In the event of a problem during the migration procedure, the Service Provider will terminate the process. In such cases, the Customer agrees to cover a fee of $ 15.00 USD prior to the completion of the procedure.

In case that the migration is terminated by the Service Provider, the Customer can complete the process by themselves without paying any additional fees.

Pre-sale and general questions

Customers may use any of the support options listed below:

E-mail us using our Contact Us form

Use our Live Chat

Open a trouble ticket from the Customer's VPS Billing Manager. 1-hour support response is guaranteed!
Phone us at:

US TOLL FREE PHONE: +1-855-211-0932
INTERNATIONAL PHONE: +1-727-546-4678
UK PHONE : +44-20-3695-1294
AU PHONE : +61-2-8417-2372
Send us a Letter to:

LiquidNet US LLC
6750 North Andrews Ave
Suite 200
Fort Lauderdale, FL 33309
United States of America

LiquidNet Ltd.
13 Craigleith
7 Kersfield Road
Putney, London SW15 3HN
United Kingdom


GENERAL REGULATIONS

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of England.
ARBITRATION

Any controversy or claim arising out of or relating to this Agreement, or any breach of this Agreement, in excess of $250.00 USD will be settled in accordance with the commercial arbitration rules of the American Arbitration Association.
ENFORCEMENT

Failure to enforce any of the provisions of this Agreement shall in no way be considered to be a waiver of these provisions, or to affect in any way the validity of this Agreement. If one or more of the provisions contained in this Agreement are found to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.
INDEMNIFICATION

The Customer agrees to indemnify the Service Provider, its management body and employees (each an "Indemnified Party") against any losses, claims, damages, liabilities, penalties, court actions, proceedings or judgments (collectively, "Losses") to which the Indemnified Party may become subject, and out of which Losses arise or relate to this Agreement or the Customer's use of the Services. The Customer agrees to reimburse the Indemnified Party for all legal and other expenses, including any attorney fees paid by the Indemnified Party in connection with investigating, defending or settling any Loss whether or not in connection with pending or threatened litigation in which the Indemnified Party is a party.
LIMITATION ON SERVICE PROVIDERS'S LIABILITY

Force Majeure Circumstances – the Service Provider shall not be liable for any failure in the provision of the Services to the Customer resulting, directly or indirectly, from any (i) weather conditions and natural disasters, (ii) actions of any governmental or military authority, (iii) failure caused by telecommunications or Internet provider, or (iv)other force or occurrence beyond its control.

Damages & Losses – the Service Provider shall not be liable for (i) any indirect, incidental, special or consequential damages, OR for any loss of profits or loss of revenues resulting from the use of the Service Provider's Services by the Customer or any third parties, or (ii) any loss of data resulting from delays, non-deliveries or service interruptions.

Service Provision – the Service Provider provides the Services on an “AS IS” basis, without any warranties, including but not limited to, implied warranties, merchantability, or fitness of the Services for any particular purpose. The Customer shall be solely responsible for the selection, use and suitability of the Services, and the Service Provider shall have no liability therefore.
ASSIGNMENT

Customers do not have the right to assign this Agreement without the explicit permission of the Service Provider. This Agreement shall be in force and effect to the total benefit of the Customer and the Service Provider and their successors and permitted assigns.
REVISIONS

The Service Provider reserves the right to revise this document at any time, without prior notice. Customers are encouraged therefore to periodically review these VPS Terms of Service and the Acceptable Use Policy.

Dedicated Server terms


These Terms of Service (the 'Agreement') are an agreement between you - the user of our hosting and related services (collectively, the 'Services'), and Modern Host, in association with LiquidNet US LLC, a US company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., a UK company headquartered in London, UK. All billing and hosting services are rendered by LiquidNet US LLC and LiquidNet Ltd. (billing operations will be handled here). Legal details about the two companies can be found in the 'Customer Service Contact Details' section of this document.

For the sake of brevity, Modern Host, LiquidNet US LLC and LiquidNet Ltd. will be referred to as 'We', 'Us', 'Our' and 'Service Provider' in this document.

When signing up for a Dedicated server hosting account with the Service Provider, the Customer agrees to abide by the rules and provisions explicated in these Dedicated Terms of Service, as well as all their coherent policies (Order Verification Policy, Acceptable Use Policy, etc.) mentioned herein.

The Customer of our Services should also be aware that when signing up for a Dedicated server hosting account with the Service Provider, he/or she agrees to position data on our servers and make it accessible to the wide internet public. In this respect, the Customer understands and agrees that it is beyond the power of the Service Provider to restrict any public access to this data and guarantee the security of the Customer's files. The Customer, therefore, is completely in charge of protecting his/her web content on our Dedicated servers and should consider carefully each piece of information before uploading it to his/her newly allocated Dedicated server space. We highly recommend that Customers avoid publishing online personal data that could be abused.

SERVICE AGREEMENT; ENTIRE AGREEMENT

The Service Provider shall provide its Services to You - the Customer - under the Terms and Conditions explicated in this Service Agreement. The Agreement is intended to keep the integrity of both the Service Provider and the Customer and to protect both parties from liability. This Service Agreement will be enforced to ensure the speed, power, performance, and reliability of our Services.

The Service Agreement, together with the Order Form, the Acceptable Use Policy (AUP), and any other policies or agreements mentioned in this document, constitute the whole act of convention between the Service Provider and the Customer.
RULES FOR ACTIVATION AND MONTHLY PAYMENT BASIS OF THE DEDICATED SERVER HOSTING SERVICE

Upon submitting of the online order form, the Customer agrees to abide by our Order Verification Policy and the following provisions:
The payment of the Dedicated server hosting service is set up on a monthly basis. The Customer agrees to pay for the rendered Dedicated server hosting services in advance for each monthly service term.
Non-Payment of the service shall result in a immediate service disconnection. Customers failing to secure payment by the time of the due date will incur service interruption. The data hosted on the Dedicated server will be kept for one month, after that it will be permanently deleted.
Setup fees and monthly service fees are non-refundable. The Customer agrees to a no-refund policy in advance.
SERVICE GUARANTEES; DATA BACKUP
SERVICE GUARANTEES

The Service Provider guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:
Server Hardware Breakdown;
User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, the Service Provider is not responsible for the downtime);
Failure due to software that is not explicitly supported by the Service Provider. If a hardware crash provoked by the Customer consequently happens, the Service Provider is beyond the control and responsibility for the resulting downtime.

For more information, please refer to our Service Level Guarantees.
DATA BACKUP

Each Customer will get a default backup space quota of 100 GB, which they can avail of at any given moment.

Additionally, each Google Drive and/or Dropbox account owner is entitled to another 100 GB of backup space.

A 50 GB backup storage option is available as part of our Managed Services package as well.
SERVICE ACTIVATION AND CONTINUANCE TIMESCALES
SERVICE ACTIVATION

For newly signed up clients - the Services are activated only after our Sales Department gets in touch with the Customer over the phone to verify the payment details (this is required due to the high fraud activity spreading online, and in order to prevent fraudulent account usage). The payment verification procedure is obligatory and if we fail to approve a transaction within 48 hours of the payment submission, the funds will be credited back to the payer and the order will be canceled.

For existing customers - the services for existing Customers, including upgrade services and renewals, are activated immediately after our Sales Department receives the according service payment.
CONTINUANCE TIMESCALES

Dedicated Server Accounts - The newly-created Dedicated server hosting accounts with the Service Provider are valid for 1 month. They can be renewed on a monthly basis, i.e. for another month that will be added to the official expiration date of the Dedicated server account.

Domain Name Registrations/Transfers - the Service Provider offers for registration/transfer all TLDs (Top-Level Domains) displayed in the table below. A domain name can be purchased either at sign up together with the Dedicated server hosting account (at a regular or PROMOTIONAL price) or separately (later on) as an upgrade from the Customer's Dedicated management account. The Customer agrees to abide by the Service Provider's Domain Name Registration Agreement and Domain Name Dispute Resolution Policy. The table below displays the minimum and maximum registration periods, as well as the annual NON-PROMOTIONAL prices of all TLDs:
tld min/max period of registration @ min period price
.academy 1-10 years @ $29.49 per year
.ae 1-5 years @ $39.00 per year
.agency 1-10 years @ $19.99 per year
.asia 1-10 years @ $16.50 per year
.at 1 years @ $15.50 per year
.bargains 1-10 years @ $28.99 per year
.be 1 years @ $9.95 per year
.biz 1-10 years @ $15.50 per year
.business 1-10 years @ $10.00 per year
.ca 1-10 years @ $18.00 per year
.cafe 1-10 years @ $29.49 per year
.capital 1-10 years @ $44.99 per year
.cc 1-10 years @ $23.00 per year
.center 1-10 years @ $19.99 per year
.ch 1 years @ $15.00 per year
.cheap 1-10 years @ $28.99 per year
.church 1-10 years @ $28.50 per year
.club 1-10 years @ $16.00 per year
.cn 1-10 years @ $15.00 per year
.co 1-5 years @ $28.00 per year
.co.il 1 years @ $30.50 per year
.co.nz 1-10 years @ $20.50 per year
.co.uk 1-10 years @ $8.50 per year
.co.za 1 years @ $15.00 per year
.coach 1-10 years @ $44.99 per year
.codes 1-10 years @ $44.99 per year
.com 1-10 years @ $12.50 per year
.com.au 1-5 years @ $13.50 per year
.com.cn 1-10 years @ $15.00 per year
.com.mx 1-5 years @ $51.00 per year
.com.tw 1-10 years @ $34.00 per year
.company 1-10 years @ $10.00 per year
.computer 1-10 years @ $28.50 per year
.consulting 1-10 years @ $29.49 per year
.cool 1-10 years @ $29.49 per year
.coupons 1-10 years @ $44.49 per year
.de 1 years @ $10.00 per year
.deals 1-10 years @ $28.00 per year
.digital 1-10 years @ $28.50 per year
.dk 1-3,5 years @ $27.00 per year
.education 1-10 years @ $18.50 per year
.email 1-10 years @ $19.50 per year
.engineering 1-10 years @ $44.99 per year
.enterprises 1-10 years @ $29.49 per year
.es 1-5 years @ $10.95 per year
.estate 1-10 years @ $29.49 per year
.eu 1-10 years @ $9.00 per year
.events 1-10 years @ $29.49 per year
.expert 1-10 years @ $44.99 per year
.express 1-10 years @ $29.49 per year
.family 1-10 years @ $21.00 per year
.farm 1-10 years @ $29.49 per year
.fi 1-5 years @ $16.00 per year
.fitness 1-10 years @ $29.49 per year
.forsale 1-10 years @ $29.49 per year
.foundation 1-10 years @ $29.49 per year
.fr 1 years @ $11.00 per year
.fun 1-10 years @ $20.00 per year
.fyi 1-10 years @ $19.99 per year
.games 1-10 years @ $17.00 per year
.gr 2 years @ $28.00 per year
.group 1-10 years @ $13.49 per year
.guru 1-10 years @ $28.00 per year
.host 1-10 years @ $73.00 per year
.ie 1-10 years @ $21.50 per year
.in 1-10 years @ $13.00 per year
.info 1-10 years @ $16.00 per year
.international 1-10 years @ $19.99 per year
.irish 1-10 years @ $15.49 per year
.it 1 years @ $10.50 per year
.jp 1 years @ $38.00 per year
.land 1-10 years @ $29.49 per year
.life 1-10 years @ $29.49 per year
.ltd 1-10 years @ $19.99 per year
.marketing 1-10 years @ $29.49 per year
.me 1-10 years @ $17.50 per year
.me.uk 1-10 years @ $8.50 per year
.media 1-10 years @ $29.49 per year
.mobi 1-10 years @ $22.00 per year
.money 1-10 years @ $29.49 per year
.mx 1-5 years @ $51.00 per year
.name 1-10 years @ $12.00 per year
.net 1-10 years @ $14.50 per year
.net.au 1-5 years @ $14.50 per year
.net.cn 1-10 years @ $15.00 per year
.net.nz 1-10 years @ $20.50 per year
.network 1-10 years @ $19.50 per year
.news 1-10 years @ $21.00 per year
.ninja 1-10 years @ $17.50 per year
.nl 1 years @ $10.95 per year
.no 1 years @ $13.50 per year
.nu 1-10 years @ $18.00 per year
.online 1-10 years @ $33.00 per year
.org 1-10 years @ $14.50 per year
.org.au 1-5 years @ $18.50 per year
.org.cn 1-10 years @ $15.00 per year
.org.nz 1-10 years @ $20.50 per year
.org.uk 1-10 years @ $8.50 per year
.partners 1-10 years @ $44.99 per year
.party 1-10 years @ $29.00 per year
.ph 1-2,5,10 years @ $70.00 per year
.photography 1-10 years @ $19.99 per year
.photos 1-10 years @ $19.99 per year
.pl 1-3 years @ $28.00 per year
.plus 1-10 years @ $29.49 per year
.press 1-10 years @ $61.00 per year
.pro 1-10 years @ $18.00 per year
.productions 1-10 years @ $29.49 per year
.properties 1-10 years @ $29.49 per year
.pt 1,3,5 years @ $18.00 per year
.qa 1-5 years @ $18.00 per year
.recipes 1-10 years @ $44.49 per year
.rentals 1-10 years @ $29.49 per year
.repair 1-10 years @ $29.49 per year
.rocks 1-10 years @ $13.49 per year
.run 1-10 years @ $18.50 per year
.sale 1-10 years @ $29.49 per year
.school 1-10 years @ $29.49 per year
.se 1-10 years @ $18.50 per year
.services 1-10 years @ $27.50 per year
.site 1-10 years @ $25.00 per year
.social 1-10 years @ $29.49 per year
.software 1-10 years @ $28.50 per year
.solutions 1-10 years @ $18.50 per year
.space 1-10 years @ $19.50 per year
.store 1-10 years @ $49.00 per year
.support 1-10 years @ $19.99 per year
.systems 1-10 years @ $19.50 per year
.team 1-10 years @ $29.49 per year
.tech 1-10 years @ $44.00 per year
.technology 1-10 years @ $19.50 per year
.today 1-10 years @ $19.99 per year
.top 1-10 years @ $14.00 per year
.tv 1-10 years @ $35.50 per year
.tw 1-10 years @ $34.00 per year
.uk 1-10 years @ $8.50 per year
.us 1-10 years @ $9.95 per year
.website 1-10 years @ $19.00 per year
.wine 1-10 years @ $44.99 per year
.works 1-10 years @ $28.99 per year
.world 1-10 years @ $28.99 per year
.ws 1-10 years @ $28.00 per year
.xyz 1-10 years @ $12.00 per year
.zone 1-10 years @ $29.49 per year

Domain Renewals - Even though the Service Provider will provide regular reminders about the expiration of the domain name(s) registered through the company, it is your obligation to keep track of when the registration service(s) will expire. Should you fail to renew a domain name before its expiration date, the domain name will be suspended or canceled.
After a domain name’s expiration date, there is a period of 30 days, in which the domain name can be renewed. Certain domain name extensions do not have such a period, so leaving a domain name to expire before attempting a renewal is at your own discretion.
After the 30-day renewal period has passed, some domain names (as per TLD Registry Policies) enter a so-called Redemption Grace Period. A domain name which has entered a Redemption Grace Period can still be renewed. However, additional fees will be added to the domain's renewal price. You can find the official information regarding the Redemption Grace Period on ICANN’s page: http://www.icann.org/registrars/redemption-proposal-14feb02.htm.
If a Redemption Grace Period is applicable for a specific domain name, it will last between 30 and 42 days.
After the Redemption Grace Period (or the renewal period – if RGP is not applicable) has passed, domain name(s) can be: provided to third parties; the Service Provider may choose to auction the domain name(s); the Service Provider may return them in the public registration pool. All of these actions can be carried out at any time and without your consent.

We strongly recommend that Customers renew their domain registrations before their domain names are placed into redemption period. After a domain name transits in redemption period, we are not able to prevent its zone files from being removed from the DNS system, and any web site and associated services will cease working.

We can assist Customers in retrieving their domain names only if the domain names were registered with us. Customers will be charged a REDEMPTION FEE of $270.00 USD for each domain registration renewal. If the domain name was registered with another registrar, the Customer needs to contact that registrar for more information regarding its retrieving.
CANCELLATION, REFUND & MONEY-BACK; CHARGEBACKS
CANCELLATIONS

In order to cancel a Dedicated server account, the Customer must send a support ticket to the Service Provider's Sales Department via his/her Dedicated management account and provide any authentication credentials requested by the Service Provider. Any other form of cancellation request will not be accepted.
REFUNDS

Dedicated server hosting accounts - The Dedicated server accounts are set up on a monthly prepay basis. Customers may cancel their accounts at any time, however they will not be entitled to a refund for the unused period of the prepaid month, since these services do NOT include Money Back Guarantee. Any incentives offered to the Customers upon sign-up will be also canceled.

Domain Name Registrations/Transfers - Domain name registrations/transfers are also treated as non-refundable services and cannot be canceled or refunded after activated upon Customer request. The domain name owner will have access to a domain management account, and will be able to transfer the domain name to another registrar.
CHARGEBACKS

Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed with the Service Provider will be subject to full investigation.

When signing up for a Dedicated server hosting account with the Service Provider, the Customer agrees to the terms and conditions explicated in this document (and its coherent policies). Thus, the Service Provider, as well as the Service Provider's authorized retailers (PayPal, WorldPay, 2CheckOut), will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, but is trying now to refute.
If/When a chargeback report is received, the first step of the Service Provider's Customer Care team will be to try to contact the Customer. Meanwhile, the Customer's Dedicated server account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and decision has been taken for according action.

If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with the authorized retailers and eventually the Dedicated server account will be re-activated.
If the Customer has sent a chargeback request based on groundless argumentations (according to the Service Provider's own judgment and these Dedicated Terms of Service), then a dispute will be started with the authorized retailers in which the Dedicated Terms of Service and the AUP of the Service Provider will serve as evidence of the Customer's agreement. The retailers then, taking into consideration all provisions in these legal documents, will decide whether the Customer has had sufficient grounds for the chargeback or the Service Provider has the right to a reverse payment.

In case that the chargeback originates from a fraudulent user (end-client) and no reverse payment procedure can be activated, then the respective Dedicated server account will remain suspended and a $30 USD fee will be withdrawn from the commission of the reseller (the client of our Free Reseller Hosting Program) whose client's account (the end-client) has been the reason for the chargeback (in order to be covered the fees imposed to the Service Provider from our authorized retailers for the claimed unauthorized transaction).
HOSTING RESELLER TOOLS

A collection of free hosting reseller tools : a free billing software (ClientExec) and a free domain reseller account is available with each Dedicated Server hosting package. All bonuses are given per customer's request.
CUSTOMER RESPONSIBILITIES; ACCOUNT REGISTRATION AND MANAGEMENT

In consideration of their use of the Service, Customers agree to:
Provide true, accurate, current and complete information about themselves as prompted by the registration form of the Service. Maintain and promptly update their registration data to keep it true, accurate, current and complete. If the Customer provides any information that is untrue, inaccurate, not current or incomplete, or the Service Provider has reasonable grounds (at its sole discretion) to suspect that such information is untrue, inaccurate, not current or incomplete, the Service Provider has the right to suspend or terminate the Customer's account and refuse any and all current or future use of the Service (or any portion thereof). If untrue details are used in order to avoid VAT the customer can be held responsible by the respective national tax collecting agency.
When introducing any changes to their contact details, Customers are obliged to notify the Service Provider in the course of 10 business days after the changes become valid. The introduction of changes should be done online through the customers' Dedicated Management Account, not via e-mail.
Customers will receive a password and account designation upon completing of the registration process of the Service. Customers are responsible for keeping the confidentiality of their passwords and accounts, and are fully responsible for all activities that occur under that password or account. Customers agree to:
immediately notify the Service Provider about any unauthorized use of their password or account or any other breach of security;
ensure that they safely exit (log out from) their account at the end of each session.
the Service Provider cannot and will not be liable for any loss or damage of account information arising from Customer's failure to comply with this provision.
If a Dedicated server hosting account is registered with details different than those of the person who paid for the account, and in the case of any dispute, the Service Provider will take the side of the person who paid for the account and shall not provide access to any other person, since - a hosting account owner is and will be considered to be the credit card /PayPal account holder.
The client is obliged not to delete the Service Provider's SSH key, which provides root access to the server. The root access will be used by the Service Provider in 2 cases only:
When there is a problem with the server and, as a result, certain services do not run properly - the Service Provider may fix it as he sees fit.
When there is a report from a third party concerning some sort of abuse, for example, spam, the Service Provider can identify the spammer and suspend him, of which case the client who is in charge of the server will be duly informed. The client, on the other hand, is obliged not to let problems of such kind happen again, whether or not involving that particular abuser. If there are repeated abuse reports - the Service Provider will charge the client $20 for each report, because the latter is obviously unwilling to assist in terminating the abuse actions on the given server.

The client is also obliged not to terminate the SNMP service activated by the Service Provider to keep track of the used IPs on the server. Upon a termination of the SNMP service - the Service Provider will inform the client and the client will have to reactivate the service in 48 hours. If the client does not cooperate - the Service Provider can suspend the client's access to the server at his own discretion.
NO UNLAWFUL OR PROHIBITED USE
SERVER USAGE

Тhe Service Provider expressly bans the use of any Dedicated server hardware or software for trying to illegally access another hosted machine or network. Customers may not attempt to gain unauthorized access to any of the Service Provider's Services, other accounts, computer systems or networks connected to any of the Service Provider's Services, through hacking, password mining or other means of close nature. Customers may not obtain or attempt to obtain any materials or information through any means not intentionally made available by the Service Provider's Services. For more detailed information regarding all prohibited uses of our server network, please closely review next chapter of these Terms and our AUP (Acceptable Use Policy). If you still have inquiries over the matter, feel free to contact any of our Customer Care representatives.
HOSTED CONTENT

Server content MUST comply with the parameters stated in this TOS and our Acceptable Use Policy. Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. If any of the Service Provider's Services are used for the illegal purpose of SPAM or UCE, they will be instantly terminated. Customers are solely responsible for the content of their messages. Using the Service Provider's Services in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or other) is prohibited. In this light, the Service Provider expressly forbids any breach of Federal, State or Local regulation, including, but not limited to, the transmission of: copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. The Service Provider's Dedicated servers CANNOT be used for the propagation, distribution, housing, processing, storing, or handling in any way of lewd, obscene, adult or pornographic material, or any other material which is considered impermissible by the Service Provider's Dedicated Terms of Service (this document) and the Acceptable Use Policy (AUP).
CUSTOMER AGREEMENT

As a condition for Customer use of the Service Provider's Services, you - the Customer, agree that you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices, and our Acceptable Use Policy (AUP). The Service Provider's Dedicated servers can be used explicitly and only for legal purposes, and each attempt for taking indecent advantage of the servers, inconsistent with the rules, will be immediately counteracted. The Service Provider reserves the right at any time to disclose any information, as the Service Provider deems necessary, to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove from the Services any information or materials, in whole or in part, in the sole discretion of the Service Provider.
E-COMMERCE CUSTOMER WEBSITES

When buying a Dedicated server for the purpose of creating an e-commerce online store or related e-commerce activities website, the Customer agrees to be fully responsible for the development, operation and maintenance of his/her web site/ online store and e-commerce activities within that website. The Customer is the only one in charge of approving, processing and filling client orders and taking care of client requests or complaints. The Customer is also the only one in charge of the payment or satisfaction of any and all taxes related to his/her web site and online store. The Customer bears the responsibility for ensuring the security and confidentiality of any clients' data (including, without limitation, customer credit card numbers) that he/she may receive in connection with his/her web site or online store.

Each Customer is in charge of all products and services, as well as all contents and materials appearing online, including:
the accuracy and relevance of Customer Content, and content and material showcased in the Customer store or on its products;
certainty that the Customer Content and content and materials appearing in the Customer store or on its products do not violate or infringe upon the rights of any person;
certainty that the Customer Content and the content and materials appearing in the Customer store or on its products are not calumnitous or somehow illegal.

Each Customer guarantees to the Service Provider that he/she owns the right to use the Customer Content and its material, including all text, graphics, sound, music, video, programming, scripts and applets. Each Customer warrants to the Service Provider that the use, reproduction, propagation and transmission of the Customer Content and any information and materials contained inside do not, and will not:
infringe or abuse any copyright, patent, trademark, trade secret or any other proprietary right of a third party;
break any criminal law or manifest false advertising, unfair competition, vilification, privacy intrusion; violate a right of publicity or violate any other law or regulation.

Each Customer empowers the Service Provider to reproduce, copy, use and propagate all and any part of the Customer Content for ensuring and operating the Services. The Service Provider is granted the right to estimate, at its own discretion, the extent to which these operations may be carried out.
REFUSAL OF SERVICE
SERVICE DENIAL

The Service Provider will thoroughly scrutinize all received orders and decide, to its own discretion, which of them do not comply with the officially stated requirements for use of the Service Provider's Dedicated servers. The Service Provider reserves the right to refuse Service to unlawful parties.
SERVICE DISCONTINUANCE

The Service Provider reserves the right to discontinue the Service provision to any subscriber that the Service Provider deems, at its sole discretion, has violated any condition of the Service explicated in this Terms of Service and/or the Acceptable Use Policy.
MISCELLANEOUS
NOTICES

Notices, including notices concerning breach of this Agreement will be sent either to the e-mail address provided by the Customer at sign up, OR mailed by first class mail to the postal address that the Customer has on file with the Service Provider. In both cases, delivery shall be deemed to have been made five (5) days after the notice has been sent. Notices from the Customer to the Service Provider should be sent to the address provided on the Service Provider's website.
COMPLAINTS PROCEDURE

The Service Provider guarantees highest level of Customer Care service round the clock. If you feel dissatisfied with any aspect of the Service, feel free to make use of our complaints procedure detailed below.

In order to file a complaint, please send us an email to complaints@duoservers.com, specifying the nature of the problem you are experiencing. Please, provide as many details about your particular case as possible. The more we know about the situation, the better, prompt and adequate our resolution will be.

Here are our steps of addressing every single complaint:
The Service Provider will confirm receipt of your complaint in writing, confirming that the complaint will be addressed without delay. The Service Provider reserves the right to refuse to investigate a complaint that is obviously frivolous, abusive or offensive.
A Service Provider's Customer Care representative will review your situation, look for an appropriate solution and inform you of the timeframe within which a response should be expected.
If the Service Provider's Customer Care representative can't resolve your complaint within the pre-announced period, your complaint will be escalated to a Customer Care manager.
If the Customer Care manager can't resolve your complaint, as well, it will be forwarded to the Company Director, who will investigate the case to ensure that all necessary measures have been taken and will respond in writing within two working days, and reply with a solution within five working days.
An alternative complaint method is submitting a fax to the following number: 510.868.6446
TORTUROUS CONDUCT

Any way of indecent treatment towards a Service Provider's Customer Care employee will be considered as totally inappropriate and unacceptable. Each Customer is expected to communicate in an utterly polite and professional manner with the Service Provider's employees regarding any request for help or consultation via e-mail, chat, phone or through our Ticket Desk Support System. Each Customer is expected to avoid any form of emotional outburst or inappropriate language, or any other attempt to be undermined the importance of good ethics in communication and human relations. Any act of close nature, or other type of offensive, abusive, disrespectful or condescending behavior - oral, written, or delivered by a second party - to members of the Service Provider's Customer Care stuff will be interpreted as a breach of this TOS. The Service Provider reserves the right to assess at its sole discretion which behavior is to be considered as a violation of the hereby stated rule and agreement, and to undertake according actions.
CUSTOMER SERVICE CONTACT DETAILS

Technical Support

Due to the specificity of the Service, Customers are fully in charge of the management and maintenance of their Dedicated servers. However, if they need assistance or want to leave this task to our highly-qualified administrators department, they can avail of our Fully Managed Support service available at a monthly fee of $30 USD. Additional software installation and troubleshooting, which are not included in the Managed Support Package will cost $60 USD.

Pre-sale and general questions

Customers may use any of the support options listed below:
E-mail us using our Contact Us form
Use our Live Chat
Open a trouble ticket from the Customer's Dedicated management account. 1-hour support response is guaranteed!
Phone or Fax us at:

US TOLL FREE PHONE: +1-855-211-0932
INTERNATIONAL PHONE: +1-727-546-HOST(4678)
UK PHONE : +44-20-3695-1294
AU PHONE : +61-2-8417-2372
US FAX: +1-510-868-6446
GENERAL REGULATIONS
GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of England.
ARBITRATION

Any controversy or claim arising out of or relating to this Agreement, or any breach of this Agreement, in excess of $250.00 USD will be settled in accordance with the commercial arbitration rules of the American Arbitration Association.
ENFORCEMENT

Failure to enforce any of the provisions of this Agreement shall in no way be considered to be a waiver of these provisions, or to affect in any way the validity of this Agreement. If one or more of the provisions contained in this Agreement are found to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.
INDEMNIFICATION

The Customer agrees to indemnify the Service Provider, its management body and employees (each an "Indemnified Party") against any losses, claims, damages, liabilities, penalties, court actions, proceedings or judgments (collectively, "Losses") to which the Indemnified Party may become subject, and out of which Losses arise or relate to this Agreement or the Customer's use of the Services. The Customer agrees to reimburse the Indemnified Party for all legal and other expenses, including any attorney fees paid by the Indemnified Party in connection with investigating, defending or settling any Loss whether or not in connection with pending or threatened litigation in which the Indemnified Party is a party.
LIMITATION ON THE SERVICE PROVIDER'S LIABILITY

Force Majeure Circumstances - the Service Provider shall not be liable for any failure in the provision of the Services to the Customer resulting, directly or indirectly, from any (i) weather conditions and natural disasters, (ii) actions of any governmental or military authority, (iii) failure caused by telecommunications or Internet provider, or (iv)other force or occurrence beyond its control.

Damages & Losses - the Service Provider shall not be liable for (i) any indirect, incidental, special or consequential damages, OR for any loss of profits or loss of revenues resulting from the use of the Service Provider's Services by the Customer or any third parties, or (ii) any loss of data resulting from delays, non-deliveries or service interruptions.

Service Provision - the Service Provider provides the Services on an as-is basis, without any warranties, including but not limited to, implied warranties, merchantability, or fitness of the Services for any particular purpose. The Customer shall be solely responsible for the selection, use and suitability of the Services, and the Service Provider shall have no liability therefore.
ASSIGNMENT

Customers do not have the right to assign this Agreement without the explicit permission of the Service Provider. This Agreement shall be in force and effect to the total benefit of the Customer and the Service Provider and their successors and permitted assigns.
REVISIONS

The Service Provider reserves the right to revise this document at any time, without prior notice. Customers are encouraged therefore to periodically review these Dedicated Terms of Service and the Acceptable Use Policy.

No Promises
Modern Host and its affiliates cannot guarantee or promise its members will earn a money, we cannot promise you will earn revenue, have visitors, improve website performance. Starting a business takes risk, 
General Terms




Modern Host Cancellation/Refund Policy

This Cancellation/Refund policy is an agreement between you - the user of our hosting and related services (collectively, the 'Services'), and Modern Host, in association with LiquidNet US LLC, a US company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., a UK company headquartered in London, UK. All billing and hosting services are rendered by LiquidNet US LLC and LiquidNet Ltd. (billing operations will be handled here).

For the sake of brevity, Modern Host, LiquidNet US LLC and LiquidNet Ltd. will be referred to as 'We', 'Us', 'Our' and 'Service Provider' in this document.
CANCELLATION & REFUNDS

The Service Provider's accounts are set up on a prepay basis. The Service Provider's customers may decide to cancel their accounts at any time, however, they will get a full refund of the service only if the cancellation request is made within 30 days of purchasing of the account, according to our Money Back Guarantee Policy

To cancel an account, the Customer needs to send an e-mail or support ticket to our Sales Department and provide any authentication credentials requested by the Service Provider. Other forms of cancellation requests will not be accepted. Any incentives (free bonuses, etc.) offered to the Customer upon sign-up will be also canceled.

Domain name registrations/transfers, service upgrades and web hosting plan renewals are treated as non-refundable services (see below) and cannot be cancelled or refunded after being activated upon customer request. The Customer will have the opportunity to transfer his/her domain away to another host.

Late cancellations, as well as accounts canceled by the Service Provider due to TOS violations (where the customer has decided not to fix the violation) do not qualify for the 30-day money back guarantee.

All credit requests for VISA, MasterCard, American Express and Discover payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer's credit/debit card and affect the Customer's credit/debit card balance in accordance with the credit/debit card issuer's terms of service.

All credit requests for PayPal payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer's PayPal account and affect the Customer's PayPal balance in accordance with the PayPal's terms of service.

MONEY BACK GUARANTEE POLICY

The Service Provider offers a 30-day money back guarantee. If you are not satisfied with our hosting services, you can submit a refund request in a trouble ticket opened from your web hosting control panel, or via email sent to billing@duoservers.com, and receive a full refund for your hosting plan within 30 days of the purchasing of the account. Please, NOTE that domain name registrations/transfers are non-refundable services.

All recurring payments and all payments made via Western Union or bank wire are non-refundable and are not subject to the 30-day money back guarantee.

NON-REFUNDABLE SERVICES

Non-Refundable Services: all service upgrades, wallet refills and plan renewal services purchased from the Web Hosting Control Panel; all 1-year or multi-year domain registration or transfer services purchased at sign-up or from the Web Hosting Control Panel.

All domain registrations and domain transfers are final, do not include any money-back guarantee and will be subject to a fee that is calculated on the basis of the actual NON-PROMOTIONAL annual price of the purchased domain's TLD, multiplied by the number of years of registration or transfer. Any refund amount credited back to the Customer in accordance with our 30-day money back guarantee will not include the cost of the non-refundable services (if any) that have been purchased with the Customer's web hosting plan upon sign-up (i.e. the Customer will be issued a partial refund on the original transaction if he/she has purchased non-refundable services within the web hosting account).

CHARGEBACKS

Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed at the Service Provider will be subject to full investigation.

When signing up for a web hosting account with the Service Provider, customers agree to the conditions explicated in our Acceptable Use Policy (AUP) and the Web Hosting Terms of Service. Thus, the Service Provider, as well as our authorized retailers (PayPal, WorldPay, 2CheckOut), will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, but is trying now to refute.

If/When a chargeback report is received, the first step of the Service Provider's team will be to try to contact the user. Meanwhile, the user account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and a decision has been taken for according action.

If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with our authorized retailers and the account will be re-activated.

If the user has sent a chargeback request based on groundless argumentation (to our own judgment and these Web Hosting Terms of Service), then a dispute will be started with our authorized retailers in which the Web Hosting Terms of Service and the Acceptable Use Policy of the Service Provider will serve as proof of the Customer's agreement. The retailers then, taking into consideration all provisions in these legal documents will decide whether the Customer has had sufficient grounds for the chargeback or the Service Provider has the right to a reverse payment.

In case that the chargeback originates from a fraudulent user and no reverse payment procedure can be initiated, then the respective hosting account will remain suspended.


Privacy Policy


Privacy Policy

This Privacy Policy describes the policies and procedures of Modern Host, in association with - LiquidNet US LLC, a US company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., a UK company headquartered in London, UK, on the collection, use and disclosure of your information. Legal details about the two companies can be found in the 'Contact Us' section of this document.

For the sake of brevity, Modern Host, LiquidNet US LLC and LiquidNet Ltd. will be referred to as 'We', 'Us', 'Our' and 'Service Provider' in this document.

This Privacy Policy does not apply to information our customers may process when using our services.

---

Privacy and security are of utmost importance to the Service Provider and we strive to ensure that our technical and organizational measures in place respect your data protection rights.

COLLECTION OF PERSONAL DATA
"Personal data" refers to any information relating to an identifiable individual or his or her personal identity.

Personal data is collected on our website by LiquidNet US LLC., a US company headquartered in Fort Lauderdale, Florida.

The personally identifiable information that LiquidNet US LLC may collect from you when registering for an account includes: first and last name, postal address, phone number, email and IP address.

If you want to use your Social Media account as a means to log in to your hosting account, you will also have to provide your Social Media ID.

Your information will be needed for the following purposes:

provision of our services to you;
prevention of fraudulent transactions;
billing/invoicing operations;
provision of a sales/technical support service;
maintenance of your account with us;
dispute resolution cases;
enforcement of our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency;
collection of aggregate statistics about use of our services;

Much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.

The Service Provider will NOT send you any unsolicited information, including emails, except as mentioned hereby.

New customers will receive a welcome email containing information about the features provided by the Service, as well as WHCP (Web Hosting Control Panel) and FTP login details.

The Service Provider may also send system notifications upon need, related to any upgrade, maintenance or other service issues concerning your hosting account.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. We may also receive a confirmation when you open an email from us.

The Service Provider will keep your personally identifiable information private and will NOT share it with any unauthorized third parties.

When you use our services, we may collect information about your engagement with and utilization of our services, such as processor and memory usage, storage capacity, navigation of our services, and system-level metrics. We use this data to operate the services, maintain and improve the performance and utilization of the services, develop new features, protect the security and safety of our services and our customers, and provide customer support. We also use this data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.

LEGAL BASIS FOR PROCESSING OF PERSONAL DATA
We collect personal information from you only when:

you give your consent for us to so,

we need your personal information to perform a contract with you (e.g. to deliver the services you have requested), or,

the processing is in our legitimate interests and not overridden by your rights;

We have a legitimate interest in operating our services and communicating with you as necessary to provide these services, for example when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities.

Please note that in most cases, if you do not submit the requested information, the Service Provider will not be able to provide the requested service to you.

In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need that information to protect your vital interests or those of some other person's.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

ACCESS TO YOUR PERSONAL DATA
You may access and update your personal Information at any time from your Web Hosting Control Panel - > My Account - > Change Contact Details section.

SECURITY OF YOUR PERSONAL DATA
The Service Provider is committed to protecting the security of customer collected personal information. To do so, we use technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. We use security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, please keep in mind that the Internet cannot be guaranteed to be 100% secure.

If the Service Provider learns of a security system breach, we may attempt to notify you and send you any available protective information to the email address that you have provided to us or by posting a notice in your WHCP.

SHARING YOUR PERSONAL DATA WITH THIRD PARTIES
We may share the information we collect in various ways, including the following:

Service Providers
We may share information with third-party service providers that provide services on our behalf, such as helping to provide our services and to provide you with information relevant to you such as product announcements, service upgrades, special offers, or other information.

As Required By Law and Similar Disclosures
We may also share information to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

THIRD-PARTY SERVICES
You may access other third-party services through our services, for example by clicking on links to those third-party services from within our services. We are not responsible for the privacy policies and/or practices of these third-party services, and we encourage you to carefully review their privacy policies.

PRIVACY OF YOUR PAYMENT DETAILS
We use third-party payment processing companies who collect and store financial information, such as your payment method (valid credit card number, type, expiration date or other financial information), and their use and storage of that information is governed by the payment processors' applicable terms of service and privacy policy. Collected billing information is used for the purposes of processing payments and fraud detection.

We do not store your financial account information on our systems; however, we have access to, and may retain, subscriber information through our third-party payment processor.

All PayPal transactions are subject to the PayPal Privacy Policy.

PRIVACY OF YOUR ACCOUNT
We consider your registration data and the content of all your messages private and confidential. The header of the messages that you send will contain your name (e-mail address) and Internet Protocol (IP) address. We will not intentionally monitor or disclose any of your e-mail content or registration data unless we are required to do so:

to enforce these Terms and Conditions,

by law,

to defend ourselves in any legal action,

to protect our property.

Since your password is essential for protecting your privacy, we encourage you to NOT share it with anyone and change it frequently. Additionally, you agree to respect the privacy and confidentiality of others.

AGE RESTRICTIONS
We offer services only to people who are 18+. Our services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If we learn that we have collected the personal information of a child under the age of 18, we will take steps to delete that information as soon as possible.

If you know of or have reason to believe that anyone under the age of 18 has provided us with any personal data, please contact us.

LOG FILES
We use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. It is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing.

COOKIES
We use different cookies on our website to make it as useful to you as possible. Cookies are small text files that we put on your computer or mobile device to tell us what you want to use on our site but they do not tell us who you are.

Here you can learn more about cookies and how to control or delete them.

Here are the cookies that we use on our site:

Essential cookies
We use a cookie to remember your login for you and what you’ve put in the shop cart. Also, we set a cookie to help you choose a preferred font size for using the site. These cookies we consider essential for the operation of our website.

External web services
We use an external live chat service (using cookies to remember your session name) to deliver real-time support to you should you want to.

Analytics
We use Google Analytics and Facebook cookies to monitor visitor activity on our website. No personally identifying data is included in this type of reporting. We do not share information about this analysis with any third parties.

Visitors can opt out of Google's advertising tracking cookie or install a browser plugin to opt out of all Google Analytics tracking software. More information about Facebook's analytics cookie is available here.

We assume you are happy with this usage of cookies on this website. If you are not happy, then you should either not use this site, or delete the cookies (you can check out how to do that according to your browser here), or browse the site using your browser’s anonymous usage setting (named “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.).

We currently do not alter our practices when we receive a "Do Not Track" signal from a visitor's browser.

Please remember that if you choose to delete the cookies or use the browser anonymously, you may find that certain sections of this website do not work properly.

YOUR RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

Managing Your Information
You may access and update some of your information through the "Change Contact Details" section in the WHCP. If you have chosen to connect your account to a third-party application like Facebook, Google or Twitter, you can change your settings and remove permission for the app from the "Linked Social Accounts" section in the WHCP. You are responsible for keeping your personal information up to date.

Rectification of Inaccurate or Incomplete Information
You have the right to ask us to correct any inaccurate or incomplete personal information concerning you if you cannot update it yourself from within your account.

Data Access and Portability
In some jurisdictions, the applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

Opt-out of marketing communications
You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you.

Data Retention and Erasure
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide the contracted services to you, you can request that we erase your personal information and close your account. Please note that if you request the erasure of your personal information:

We may retain some of your personal information so as to detect and prevent fraud and enhance safety. For example, if we suspend an account for security reasons, we may retain certain information from that account to prevent that customer from opening a new account in the future.

We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing purposes.

Because we maintain our platform to protect it from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

In cases where fraudulent or otherwise illegal activity has been deemed to have occurred as determined by law enforcement or management, the information may remain in our database indefinitely in order to help facilitate the prevention of repeated abuse in the future from the offending party.

Withdrawing Consent and Restriction of Processing
If you have provided your consent to the processing of your personal information, you may withdraw it at any time by sending us a communication specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing and pending the verification whether the Service Provider's legitimate grounds override your own.

Objection to Processing
In some jurisdictions, applicable law may entitle you to require us not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing, we will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.

By default, customers do receive any system updates, such as the newsletters, invoices and service email notifications. Customers cannot opt out of possibly receiving important system notifications, since the latter are deemed necessary for the performance of our contractual obligations to you.

Lodging Complaints
If you want to make a complaint about the way we are processing your data, you can contact us using the contact details below.

You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

---

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

INTERNATIONAL TRANSFERS OF INFORMATION WE COLLECT
We collect information globally and primarily store that information in the United States. We transfer, process and store your information outside of your country of residence. Whenever we transfer your information, we take steps to protect it.

To facilitate our global operations, we transfer information to the United States and allow access to that information from countries in which we and associated companies have operations for the purposes described in this policy. These countries may not have equivalent privacy and data protection laws, certainly not equivalent to the laws of many of the countries where our customers and users are based. When we share information about you, we make use of Standard Contractual Clauses (SCCs) for data transfers between EU and non-EU countries, which have been approved by the European Commission.

A copy of your personal data will also be stored in the data center you have selected when signing up for our services. This is done so that the Service Provider can deliver the contracted service in the location specified by the customer.

COMPLIANCE WITH LAWS AND LAW ENFORCEMENT
The Service Provider cooperates with government and law enforcement officials to enforce and comply with the law. We will disclose any information about Users upon valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or stop activity we consider illegal or unethical.

CHANGES TO PRIVACY POLICY
Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

CONTACT US
If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please use our Contact Us form.

Postal Address:

LiquidNet US LLC
6750 North Andrews Ave
Suite 200
Fort Lauderdale, FL 33309
United States of America

LiquidNet Ltd.
13 Craigleith
7 Kersfield Road
Putney, London SW15 3HN
United Kingdom

Refund Policy


Modern Host Cancellation/Refund Policy

This Cancellation/Refund policy is an agreement between you - the user of our hosting and related services (collectively, the 'Services'), and Modern Host, in association with LiquidNet US LLC, a US company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., a UK company headquartered in London, UK. All billing and hosting services are rendered by LiquidNet US LLC and LiquidNet Ltd. (billing operations will be handled here).

For the sake of brevity, Modern Host, LiquidNet US LLC and LiquidNet Ltd. will be referred to as 'We', 'Us', 'Our' and 'Service Provider' in this document.
CANCELLATION & REFUNDS

The Service Provider's accounts are set up on a prepay basis. The Service Provider's customers may decide to cancel their accounts at any time, however, they will get a full refund of the service only if the cancellation request is made within 30 days of purchasing of the account, according to our Money Back Guarantee Policy

To cancel an account, the Customer needs to send an e-mail or support ticket to our Sales Department and provide any authentication credentials requested by the Service Provider. Other forms of cancellation requests will not be accepted. Any incentives (free bonuses, etc.) offered to the Customer upon sign-up will be also canceled.

Domain name registrations/transfers, service upgrades and web hosting plan renewals are treated as non-refundable services (see below) and cannot be cancelled or refunded after being activated upon customer request. The Customer will have the opportunity to transfer his/her domain away to another host.

Late cancellations, as well as accounts canceled by the Service Provider due to TOS violations (where the customer has decided not to fix the violation) do not qualify for the 30-day money back guarantee.

All credit requests for VISA, MasterCard, American Express and Discover payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer's credit/debit card and affect the Customer's credit/debit card balance in accordance with the credit/debit card issuer's terms of service.

All credit requests for PayPal payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer's PayPal account and affect the Customer's PayPal balance in accordance with the PayPal's terms of service.

MONEY BACK GUARANTEE POLICY

The Service Provider offers a 30-day money back guarantee. If you are not satisfied with our hosting services, you can submit a refund request in a trouble ticket opened from your web hosting control panel, or via email sent to billing@duoservers.com, and receive a full refund for your hosting plan within 30 days of the purchasing of the account. Please, NOTE that domain name registrations/transfers are non-refundable services.

All recurring payments and all payments made via Western Union or bank wire are non-refundable and are not subject to the 30-day money back guarantee.

NON-REFUNDABLE SERVICES

Non-Refundable Services: all service upgrades, wallet refills and plan renewal services purchased from the Web Hosting Control Panel; all 1-year or multi-year domain registration or transfer services purchased at sign-up or from the Web Hosting Control Panel.

All domain registrations and domain transfers are final, do not include any money-back guarantee and will be subject to a fee that is calculated on the basis of the actual NON-PROMOTIONAL annual price of the purchased domain's TLD, multiplied by the number of years of registration or transfer. Any refund amount credited back to the Customer in accordance with our 30-day money back guarantee will not include the cost of the non-refundable services (if any) that have been purchased with the Customer's web hosting plan upon sign-up (i.e. the Customer will be issued a partial refund on the original transaction if he/she has purchased non-refundable services within the web hosting account).

CHARGEBACKS

Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed at the Service Provider will be subject to full investigation.

When signing up for a web hosting account with the Service Provider, customers agree to the conditions explicated in our Acceptable Use Policy (AUP) and the Web Hosting Terms of Service. Thus, the Service Provider, as well as our authorized retailers (PayPal, WorldPay, 2CheckOut), will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, but is trying now to refute.

If/When a chargeback report is received, the first step of the Service Provider's team will be to try to contact the user. Meanwhile, the user account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and a decision has been taken for according action.

If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with our authorized retailers and the account will be re-activated.

If the user has sent a chargeback request based on groundless argumentation (to our own judgment and these Web Hosting Terms of Service), then a dispute will be started with our authorized retailers in which the Web Hosting Terms of Service and the Acceptable Use Policy of the Service Provider will serve as proof of the Customer's agreement. The retailers then, taking into consideration all provisions in these legal documents will decide whether the Customer has had sufficient grounds for the chargeback or the Service Provider has the right to a reverse payment.

In case that the chargeback originates from a fraudulent user and no reverse payment procedure can be initiated, then the respective hosting account will remain suspended.
Main

Home

Main

Home

Main

Home

Main

Home

US Toll Free Phone: +1-855-211-0932 UK Phone: +44-20-3695-1294 AU Phone: +61-2-8417-2372 bryan@modernhost.co
Copyright © Modern Host 2004 - 2022. All Rights Reserved!

Are you looking for something else?
You can view the privacy policies.
Privacy Policy
Sign up for free
Get started now & make your first 5k.
Sign Up
homeenterstorebubbleplus-circle

Terms Of Service

enroll